Error: authentication error: request library compatibility issue

[8ByteCore8]

Scenario & Reproduction Steps

The error occurs during the client authentication process. We are using a Service Account token for authorization.

Code snippet:

client = await Client.authenticate(
    auth="SERVICE_ACCOUNT_TOKEN",
    integration_name="XXX",
    integration_version="v1.0.0",
)

Actual Behavior

The authentication fails with a compatibility error related to the underlying request library.

Full Error Message:

Error: authentication error: request library compatibility issue, check that your environment uses compatible versions: reqwest library: error sending request for url <url>

Expected Behavior

The client should authenticate successfully and return a session instance, as it was functioning correctly until recently.

SDK version

0.3.2

Additional information

Python Version: 3.11

Timeline: The system was working perfectly until approximately 2 hour ago.

Context: No changes were made to the codebase or environment variables prior to the onset of this error. It appears to be a sudden regression or a network-level compatibility issue with the reqwest backend.

[coreyberla]

I'm getting this too on python 3.12. Same thing, everything was working fine and then a few hours ago stopped

edit: It seems to be functioning now. Presumably something on the backend that didn't show up on the status page

[edif2008]

This seems to be related to the recent incident in which some accounts encountered intermittent performance issues when trying to sign in. We've mitigated the issue and the server should work as normal now.

However, I do think that we can improve the error in such scenarios to better highlight that the error is from the server and not from the SDK.

[8ByteCore8]

Everything works fine now.

However, I do think that we can improve the error in such scenarios to better highlight that the error is from the server and not from the SDK.

I would appreciate it if you could specify the expected error message for this case.