Starter Membership purchased via Alipay payment succeeded but not activated, 9000 points deducted, request membership restoration or refund

[schwartzvogel]

I subscribed to the Starter membership via Alipay on July 21. After the payment was successfully deducted, my account immediately reverted to a free user, and 9,000 points were also taken away. Please restore my Starter membership or process a refund.