"Request failed with error: Unexpected internal error".

[LNillox]

Describe the bug

Hello,

Since the beginning of 2024, we've been unable to connect to our Azure VMs via the Bastion native client.
However, we haven't made any changes to our script and everything was working perfectly in 2023

We couldn't find any information on the net about this error !!!! Do you have any idea about the origin of this problem ?

Thank you for your feedback,

Sincerely,

Laurent

Related command

"az network bastion rdp --name "xxxx" --resource-group "xxxx" --target-resource-id "/subscriptions/xxxx"

Errors

"Request failed with error: Unexpected internal error".

Issue script & Debug output

The command "az network bastion rdp -- debug" returns the following error:

urllib3.connectionpool: Starting new HTTPS connection (1): xxxxxxxxx.bastion.azure.com:443
urllib3.connectionpool: https://xxxxxxxxxxx.bastion.azure.com:443 "GET /api/rdpfile?resourceId=/subscriptions/xxxxxxxxx/providers/Microsoft.Compute/virtualMachines/xxxxxxxx&format=rdp&rdpport=3389&enablerdsaad=False HTTP/1.1" 500 None

Expected behavior

We just hope to be able to connect to our machine, as we did in 2023 :)

Environment Summary

---

PS C:\Windows\system32> az --version
azure-cli 2.55.0
core 2.55.0
telemetry 1.1.0
Extensions:
bastion 0.3.0
Dependencies:
msal 1.24.0b2
azure-mgmt-resource 23.1.0b2

Additional context

No response

[yonzhan]

Thank you for opening this issue, we will look into it.

[microsoft-github-policy-service]

Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc @aznetsuppgithub.

[microsoft-github-policy-service]

Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc @bastionsuppgithub.

[fdataz]

Exactly same problem. please no re-root the post to another appropriate Team, there is not follow. thanks