Found multiple accounts with the same username 'myemail@sierac.fr'

[eliassal]

Describe the bug

Since a couple of days, whenever I try to login using az login, I get

Found multiple accounts with the same username 'myemail@sierac.fr': [{'home_account_id': '00000000-0000-0000-79a4-f97ea3a4f412.9188040d-6c67-4c5b-b112-36a304b66dad', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': '00000000-0000-0000-79a4-XXXXXXXXXXXXXX-6c67-4c5b-b112-36a304b66dad.f8cdef31-a31e-4b4a-93e4-5f571e91255a', 'realm': 'organizations'}, {'home_account_id': 'XXXXXXXXXXX-47a4-8ae8-XXXXXXXXXX-3ceb-4e88-af13-8f6c565fd4a5', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': 'XXXXXXXXXX-47a4-8ae8-8dcb74XXXXXXX', 'realm': 'XXXXXX-3ceb-4e88-af13-XXXXXXXXX'}]
Please report to us via Github: #20168

I did
Clear-AzContext
az config set core.token_encryption=false

even I manually deleted everything in azureProfile.json file. Really stuck and cnt login to azure. Thanks for your help

Related command

az login

Errors

Found multiple accounts with the same username 'myemail@sierac.fr': [{'home_account_id': '00000000-0000-0000-79a4-f97ea3a4f412.9188040d-6c67-4c5b-b112-36a304b66dad', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': '00000000-0000-0000-79a4-XXXXXXXXXXXXXX-6c67-4c5b-b112-36a304b66dad.f8cdef31-a31e-4b4a-93e4-5f571e91255a', 'realm': 'organizations'}, {'home_account_id': 'XXXXXXXXXXX-47a4-8ae8-XXXXXXXXXX-3ceb-4e88-af13-8f6c565fd4a5', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': 'XXXXXXXXXX-47a4-8ae8-8dcb74XXXXXXX', 'realm': 'XXXXXX-3ceb-4e88-af13-XXXXXXXXX'}]
Please report to us via Github: #20168

Issue script & Debug output

Found multiple accounts with the same username 'myemail@sierac.fr': [{'home_account_id': '00000000-0000-0000-79a4-f97ea3a4f412.9188040d-6c67-4c5b-b112-36a304b66dad', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': '00000000-0000-0000-79a4-XXXXXXXXXXXXXX-6c67-4c5b-b112-36a304b66dad.f8cdef31-a31e-4b4a-93e4-5f571e91255a', 'realm': 'organizations'}, {'home_account_id': 'XXXXXXXXXXX-47a4-8ae8-XXXXXXXXXX-3ceb-4e88-af13-8f6c565fd4a5', 'environment': 'login.microsoftonline.com', 'username': 'myemail@sierac.fr', 'account_source': 'broker', 'authority_type': 'MSSTS', 'local_account_id': 'XXXXXXXXXX-47a4-8ae8-8dcb74XXXXXXX', 'realm': 'XXXXXX-3ceb-4e88-af13-XXXXXXXXX'}]
Please report to us via Github: #20168

Expected behavior

Get connected to Azure as usual

Environment Summary

azure-cli 2.69.0 *

core 2.69.0 *
telemetry 1.1.0

Extensions:
account 0.2.5
automation 1.0.0b1
azure-devops 1.0.0
bastion 0.3.0
containerapp 1.1.0b2
interactive 0.5.3
next 0.1.3
resource-graph 2.1.0
spring-cloud 3.1.8
storage-preview 1.0.0b1

Dependencies:
msal 1.31.2b1
azure-mgmt-resource 23.1.1

Python location 'C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe'
Config directory 'C:\Users\salam.SALAM.azure'
Extensions directory 'C:\Users\salam.SALAM.azure\cliextensions'

Python (Windows) 3.12.8 (tags/v3.12.8:2dc476b, Dec 3 2024, 19:30:04) [MSC v.1942 64 bit (AMD64)]

Legal docs and information: aka.ms/AzureCliLegal

Additional context

No response

[azure-client-tools-bot-prd]

Hi @eliassal,

2.69.0 is not the latest Azure CLI(2.75.0).

If you haven't already attempted to do so, please upgrade to the latest Azure CLI version by following https://learn.microsoft.com/en-us/cli/azure/update-azure-cli.

[yonzhan]

Thank you for opening this issue, we will look into it.

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• Found multiple accounts with the same username #28166
• Issues with az login when your email address has both an Entra ID and a MS account tied to it #31156
• Found multiple accounts with the same username #25077
• Found multiple accounts with same username #20168
• Found multiple accounts with the same username  #24848

---

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

To get unblocked, please clear Azure CLI's accounts and log in again with only one account (Microsoft Account or AAD Account):

az account clear
az login

Later if you want to log in again, please make sure to select the same account, but not the other one.

Reference:

• Found multiple accounts with same username #20168 (comment)
• Found multiple accounts with same username #20168 (comment)
• Found multiple accounts with same username #20168 (comment)

Solution 2:

Remove the token cache files to resolve the issue. On macOS, for example, you can run:

rm ~/.azure/msal_token_cache.json

Reference:

• Found multiple accounts with same username #20168 (comment)
• Found multiple accounts with same username #20168 (comment)

Solution 3:

On Ubuntu 22.04, running the following command resolves the issue:

rm ~/.azure/*.json

Reference:

• Found multiple accounts with same username #20168 (comment)
• Found multiple accounts with same username #20168 (comment)

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[eliassal]

I have upgraded az cli to 2.75
I did the following

 az account clear
az login

Then I did

 rm C:\Users\salam.SALAM\.azure\msal_token_cache.bin
 rm C:\Users\salam.SALAM\.azure\msal_http_cache.bin
 az account clear
az login

I get
No subscriptions found for myemail@mydomain.fr (which is my account in azure)