diff --git a/functions/servicenow/main.py b/functions/servicenow/main.py
index 3881c09..e03369d 100644
--- a/functions/servicenow/main.py
+++ b/functions/servicenow/main.py
@@ -101,7 +101,15 @@ def on_post(request: Request, config: Dict[str, object] | None, logger: Logger)
             },
             code=201 if response["status_code"] == 200 else response["status_code"]
         )
+    except ValueError as v:
+        # ValueError can be thrown if one of the fields accessed in the response does not exist
+        logger.error(f"Error processing ServiceNow response: {str(v)}", exc_info=True)
+        return Response(
+            code=500,
+            errors=[APIError(code=500, message=f"Error creating incident: {str(v)}")]
+        )
     except Exception as e:
+        # Catch-all for unexpected errors
         logger.error(f"Error creating ServiceNow incident: {str(e)}", exc_info=True)
         return Response(
             code=500,