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Demo Script

The story we tell the judges — 6 scenes, end-to-end emergency maintenance resolution

Scene 1: Guest Emergency (Inbound Call)

  • Pissed-off guest calls the Turnkey Agent phone number
  • "There's water EVERYWHERE. The bathroom is flooding!"
  • Agent stays calm (affective dialog), asks clarifying questions
  • Agent searches 5-year maintenance history via Embeddings 2 → finds this unit had a similar pipe issue 18 months ago
  • Agent tells guest: "I see this unit had a pipe repair in October 2024. I'm dispatching plumbers now. I'll call you back within 30 minutes with an ETA."
  • Dashboard updates in real-time — incident card created, status: TRIAGING

Scene 2: Parallel Vendor Outreach (2 Simultaneous Outbound Calls)

  • Agent calls Plumber 1 and Plumber 2 simultaneously (multi-agent)
  • Each call is a separate Gemini Live session with its own persona

Plumber 1 call:

"Hi, this is Turnkey Agent calling on behalf of Lemon Property at 742 Evergreen Terrace, Unit 3B. We have an emergency bathroom pipe leak. The property had a similar issue 18 months ago — PVC joint under the sink. Can you give me a quote and availability?"

  • Plumber 1: $300, can be there in 2 days

Plumber 2 call: Same script

  • Plumber 2: $1,000, can be there in 5 days

  • Dashboard updates — both quote cards appear side by side in real-time as calls complete

Scene 3: AI Recommendation + Landlord Approval (Outbound Call)

Gemini 3.1 Flash analyzes both quotes against:

  • Price difference (70% cheaper)
  • Time difference (3 days faster)
  • Historical vendor ratings from database
  • Past work quality on this property

Generates recommendation: Plumber 1 — better price, faster, has done work on this property before

Agent calls the Landlord (Ben):

"Hi Ben, this is your Turnkey Agent. Unit 3B at Lemon Property has a bathroom pipe emergency. I've got two quotes: Plumber 1 at $300 within 2 days, Plumber 2 at $1,000 within 5 days. Based on price, speed, and Plumber 1's previous work on this property, I recommend Plumber 1. Should I schedule them?"

Ben: "Yes, go with Plumber 1."

  • Dashboard updates — status: APPROVED, plumber selected

Scene 4: Scheduling (Outbound Call + Calendar)

  • Agent calls Plumber 1 back
  • "Great news — the landlord approved your quote. Can we schedule you for March 23rd in the morning?"
  • Plumber 1 confirms
  • Agent creates Google Calendar event with property address, unit number, issue description, and access instructions
  • Agent sends TTS voice note to guest via the dashboard: "Good news — a plumber is scheduled for March 23rd morning to fix your bathroom. You don't need to be present."
  • Dashboard updates — status: SCHEDULED, calendar link visible

Scene 5: Day-of Access (Inbound Call)

  • Plumber 1 arrives, calls the Turnkey Agent number
  • "Hey, I'm at 742 Evergreen Terrace for the pipe repair. What's the door code?"
  • Agent verifies caller against scheduled vendor in database
  • Agent retrieves vendor access code from Supabase (separate from guest code)
  • "The vendor access code is 4729. The unit is 3B, second floor. The issue is under the bathroom sink — PVC joint. Please update me when the repair is complete."
  • Dashboard updates — status: IN PROGRESS

Scene 6: Completion

  • Plumber calls back: "All done, replaced the joint."
  • Agent logs completion, updates maintenance history
  • Agent sends summary TTS to landlord and guest
  • Dashboard updates — status: RESOLVED, full timeline visible

Call Scripts for Role-Players

Call 1: Angry Guest (Inbound)

Character: Karen Mitchell, current Airbnb guest, just woke up to a flooded bathroom Personality: Frustrated but not abusive. Gets more upset describing damage. Wants it fixed TODAY.

  • Opening: Karen calls the agent number, immediately upset
  • 4–5 exchanges where agent asks clarifying questions
  • Karen mentions: water everywhere, towels soaked, can't use bathroom, leaving in 3 days, wants refund
  • Agent: stays calm, asks about severity, location, source; tells her help is on the way
  • Karen's tone softens when agent is competent and fast

Call 2: Plumber 1 — Mike (Outbound)

Character: Mike Kowalski, Mike's Rapid Plumbing. Knows this property well. Personality: Friendly, slightly amused. "Oh, 742 Evergreen again? Let me guess — the PVC joint."

  • Agent identifies itself, describes emergency, mentions PVC history
  • Mike recognizes property, knows exactly what it is
  • Quote: $300, Wednesday morning (2 days)
  • Mike mentions he recommended replacing the whole section last time
  • Quick, efficient call

Call 3: Plumber 2 — Derek (Outbound)

Character: Derek Lawson, Bay Area Premier Plumbing. Doesn't know the property. Personality: Professional but methodical. Asks lots of questions. Tries to upsell.

  • Agent gives same info
  • Derek asks: age of building? pipe type? PVC or copper? previous work?
  • Derek suggests "a full assessment might be warranted"
  • Quote: $1,000, 5 days out
  • Longer call — thorough but slow

Call 4: Landlord — Ben (Outbound)

Character: Ben Shyong, property owner Personality: Busy, wants the summary fast, trusts the agent

  • Agent summarizes issue, history (third PVC failure), both quotes
  • Presents recommendation: Plumber 1 — 70% cheaper, 3 days faster, prior work
  • Ben asks 1–2 questions ("Will this keep happening?" "Should we replace the whole section?")
  • Ben approves: "Go with Mike. And tell him to actually replace the whole section this time."

Call 5: Scheduling Callback (Outbound)

  • Agent calls Mike back, confirms approval
  • Schedules Wednesday morning
  • Mentions owner wants full section replacement
  • Mike agrees, might be $50 more but worth it

Call 6: Day-of Access (Inbound)

  • Mike arrives, calls for door code
  • Agent verifies against scheduled vendor
  • Gives vendor code: 4729
  • Gives unit details and issue summary
  • Mike: "Got it. I'll call you when it's done."