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[Exploratory] Manual BA - "enter the amounts" open not here page after fail the validation #96630

Description

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Version Number: v9.4.41-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/65568255/folder/13176693/41236759/1585990925?sort=%2Bidentifier
Email or phone of affected tester (no customers): leungbratt6+21071@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Windows 11/Chrome
App Component: Workspace Settings

Action Performed:

Precondition: User has added manual BA and reached the validation page
Validate account:

  1. Open the NewDot app and navigate to Workflows - Payment - Add bank account
  2. Submit three random amounts
  3. Submit the amounts 7 more times until reach the "Validation for this bank account has been disabled... " page; click on "contact us"
  4. Wait until the Concierge loads the message, click on "enter the amounts"

Expected Result:

"enter the amounts" opens the RHP to enter the amount

Actual Result:

"enter the amounts" opens not here page

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome Safari

Screenshots/Videos

Bug7213263_1784622800981.manual_link.2.mp4

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Applause Internal Information
Exported by: Julia Ponikarchuk
Bug ID: 7213263

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