Users unable to match phone numbers on our website

[roskoj]

Greetings Interactive Intelligence. Some of my users are using your Click to Dial extension in Chrome to auto dial off our load board. While it works for some, it fails for others. I was hoping to talk to a technical support rep on resolving these issues.

[KevinGlinski]

what is the format of the numbers? are the numbers in an input or text in a div/span?

[roskoj]

Hey Kevin We are not currently implementing any specific HTML tags on phone numbers that would typically be used to trigger phone services on either a mobile or web device, so that might be part of the issue. It seems to work on my TruckesEdge service but not my DAT Power. *POWER* <td class="contact">(773) 328-5143</td> *TRUCKERSEDGE* <td class="dataCell cid_contact">(888) 588-9429</td>

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On Mon, Dec 19, 2016 at 8:48 AM, Kevin Glinski ***@***.***> wrote: what is the format of the numbers? are the numbers in an input or text in a div/span? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#6 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXeZZcPgnWTP0C02NiO7d_mB3svfHIntks5rJrVwgaJpZM4LPstQ> .

-- Rosko Goings | Product Support Specialist 800-547-5417 | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

[KevinGlinski]

are the phone numbers loaded in dynamically? Do you have an example html page you can send me that reproduces the problem?

[roskoj]

Basically, the user inputs a search criteria and we return results that include user phone numbers. The numbers may or may not be there when the page initially loads in but after the search the do populate. If you would like we can set up a go to assist meeting or something to have you use my credentials on our site. Rosko

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On Wed, Dec 21, 2016 at 10:25 AM, Kevin Glinski ***@***.***> wrote: are the phone numbers loaded in dynamically? Do you have an example html page you can send me that reproduces the problem? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#6 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXeZZb-8grwwNglgkYvT5aUSVURfT1DYks5rKW82gaJpZM4LPstQ> .

-- Rosko Goings | Product Support Specialist 800-547-5417 | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

[roskoj]

I will be out of the office till 1/2/17

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On Thu, Dec 22, 2016 at 7:03 AM, Rosko Goings ***@***.***> wrote: Basically, the user inputs a search criteria and we return results that include user phone numbers. The numbers may or may not be there when the page initially loads in but after the search the do populate. If you would like we can set up a go to assist meeting or something to have you use my credentials on our site. Rosko On Wed, Dec 21, 2016 at 10:25 AM, Kevin Glinski ***@***.***> wrote: > are the phone numbers loaded in dynamically? Do you have an example html > page you can send me that reproduces the problem? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <#6 (comment)>, > or mute the thread > <https://github.com/notifications/unsubscribe-auth/AXeZZb-8grwwNglgkYvT5aUSVURfT1DYks5rKW82gaJpZM4LPstQ> > . > -- Rosko Goings | Product Support Specialist 800-547-5417 <(800)%20547-5417> | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

-- Rosko Goings | Product Support Specialist 800-547-5417 | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

[roskoj]

Hey Kevin, Any Update on this? Rosko

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On Tue, Dec 27, 2016 at 10:33 AM, Rosko Goings ***@***.***> wrote: I will be out of the office till 1/2/17 On Thu, Dec 22, 2016 at 7:03 AM, Rosko Goings ***@***.***> wrote: > Basically, the user inputs a search criteria and we return results that > include user phone numbers. The numbers may or may not be there when the > page initially loads in but after the search the do populate. If you would > like we can set up a go to assist meeting or something to have you use my > credentials on our site. > > Rosko > > On Wed, Dec 21, 2016 at 10:25 AM, Kevin Glinski ***@***.*** > > wrote: > >> are the phone numbers loaded in dynamically? Do you have an example html >> page you can send me that reproduces the problem? >> >> — >> You are receiving this because you authored the thread. >> Reply to this email directly, view it on GitHub >> <#6 (comment)>, >> or mute the thread >> <https://github.com/notifications/unsubscribe-auth/AXeZZb-8grwwNglgkYvT5aUSVURfT1DYks5rKW82gaJpZM4LPstQ> >> . >> > > > > -- > > Rosko Goings | Product Support Specialist > > 800-547-5417 <(800)%20547-5417> | DAT.com > > Twitter.com/LoadBoards | Facebook.com/LoadBoards > > > -- Rosko Goings | Product Support Specialist 800-547-5417 <(800)%20547-5417> | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

-- Rosko Goings | Product Support Specialist 800-547-5417 | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards

[KevinGlinski]

the plugin currently only supports numbers that are present at page load, if they are loaded after load then they will not be converted.

[roskoj]

Thank you Kevin.

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On Tue, Jan 3, 2017 at 5:18 AM, Kevin Glinski ***@***.***> wrote: the plugin currently only supports numbers that are present at page load, if they are loaded after load then they will not be converted. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#6 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXeZZURhz8hUAERrWWaUsP6DwxtuSy0aks5rOkq6gaJpZM4LPstQ> .

-- Rosko Goings | Product Support Specialist 800-547-5417 | DAT.com Twitter.com/LoadBoards | Facebook.com/LoadBoards