As of now, it seems that TYPE_IVR_CALL messages do not get sent as a webhook via OutboundMessage or InboundMessage.
I have a client trying to catch these events, and I've created a workaround but it requires the use of extra API calls to check on a contact for missed events.
Additionally, through this I realized that many messages such as those that are 'failed' or 'undelivered' are also not sent via the API, which is problematic for reporting.
I do get some messages where the status is 'failed', but it seems like when the createdBy source of a contact is ISITIO_MESH it doesn't send IVR calls or failed messages
Product Area
conversations
As of now, it seems that TYPE_IVR_CALL messages do not get sent as a webhook via OutboundMessage or InboundMessage.
I have a client trying to catch these events, and I've created a workaround but it requires the use of extra API calls to check on a contact for missed events.
Additionally, through this I realized that many messages such as those that are 'failed' or 'undelivered' are also not sent via the API, which is problematic for reporting.
I do get some messages where the status is 'failed', but it seems like when the createdBy source of a contact is ISITIO_MESH it doesn't send IVR calls or failed messages
Product Area
conversations