Account access issue

[jeengaryogendra-wq]

Account Access Issue – No Support Response (Paid User) Plz urgent reply my email

[RyanLee-Dev]

What's problem

[jeengaryogendra-wq]

Hi, thank you for responding.

I am a paid user and I have 5 active one-year Text-to-Speech subscriptions on MiniMax.

The issue is:
Due to security reasons, I need to update the login email addresses for all my accounts. However, there is no option available on the platform to change email.

I have already contacted support via email and Twitter but did not receive any response.

This is urgent because I need secure access to my accounts and I don’t want to lose access to my paid subscriptions.

I am ready to provide full verification (transaction ID, payment proof, account details) to confirm ownership.

Please guide me on how to update the email addresses or transfer my subscriptions to new emails.

Thank you.

[RyanLee-Dev]

We currently do not support changing only the email address. Would resetting your password meet your needs instead?

[jeengaryogendra-wq]

Thank you for your response.

Resetting the password will not solve my issue because I need to permanently stop using the current email addresses due to security reasons.

If I continue using the same emails, it may create access and security risks in the future.

Since email change is not supported, I would like to request one of the following solutions:

1. Transfer my active subscriptions to new email accounts
   OR
2. Allow account migration to new emails

I have 5 active paid subscriptions and I can provide full verification (transaction details, payment proof, etc.).

Please guide me on the correct process to safely move my subscriptions to new email addresses.

Thank you.

[jeengaryogendra-wq]

Thank you for your response.

I understand that email change is not supported, but I would like to explain my situation clearly.

I am a full-time content creator and a regular paid customer of MiniMax. I have already purchased multiple subscriptions (over ₹150,000 in total), and I will need more subscriptions in the future as well.

Right now, I am forced to delete my current Gmail accounts due to security reasons. Because of this, I am at risk of losing access to all my paid subscriptions, which would be a significant loss for me.

Other platforms I use have supported me in similar situations by helping update or migrate my email, even if the option was not available directly.

I respectfully request you to please understand my situation and help me with one of the following:

• Transfer my active subscriptions to new email accounts
  OR
• Provide any possible workaround to securely move my accounts

I am fully ready to provide complete verification (payment proof, transaction IDs, account details).

I genuinely want to continue using MiniMax long-term, but I need your support in this situation.

Thank you for your understanding.

[jeengaryogendra-wq]

Plz reply as soon as possible

[jeengaryogendra-wq]

I understand that email change is not supported, but I would like to explain my situation clearly.

I am a full-time content creator and a regular paid customer of MiniMax. I have already purchased multiple subscriptions (over ₹150,000 in total), and I will need more subscriptions in the future as well.

Right now, I am forced to delete my current Gmail accounts due to security reasons. Because of this, I am at risk of losing access to all my paid subscriptions, which would be a significant loss for me.

Other platforms I use have supported me in similar situations by helping update or migrate my email, even if the option was not available directly.

I respectfully request you to please understand my situation and help me with one of the following:

Transfer my active subscriptions to new email accounts
OR
Provide any possible workaround to securely move my accounts
I am fully ready to provide complete verification (payment proof, transaction IDs, account details).

I genuinely want to continue using MiniMax long-term, but I need your support in this situation.

Thank you for your understanding.

[jeengaryogendra-wq]

Plz reply