This repository was archived by the owner on Aug 1, 2025. It is now read-only.
-
Notifications
You must be signed in to change notification settings - Fork 0
Expand file tree
/
Copy pathfaq.html
More file actions
285 lines (284 loc) · 15 KB
/
faq.html
File metadata and controls
285 lines (284 loc) · 15 KB
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
---
layout: default
meta-title: Kosmos Mobile
meta-description: Support Information
---
<header class="marquee" style="padding-bottom: 0px; height: 300px;"></header>
<div class="bd-pageheader">
<div class="container">
<h1>Support Information</h1>
<p class="lead"> If you have questions or feedback, feel free to contact us by sending a email to support@kosmosmobile.com </p>
</div>
</div>
<div class="container">
<div class="row">
<div id="accordion" role="tablist" aria-multiselectable="true" style="width:100%; margin-bottom: 25px;">
<div class="card">
<div class="card-header" role="tab" id="heading0">
<h5 class="mb-0">
<a data-toggle="collapse" data-parent="#accordion" href="#collapse0" aria-expanded="true" aria-controls="collapse0">
What is Kosmos and why should I use it?
</a>
</h5>
</div>
<div id="collapse0" class="collapse show" role="tabpanel" aria-labelledby="heading0">
<div class="card-block">
Kosmos is a "Free" talk and text application that connects friends over WiFi or 3G. Kosmos users can call or message each other as much as they want – for Free. Kosmos users can also call out to any mobile or landline phone – with Kosmos Out at very low rates. <br><small style="color:red;">* When you use Kosmos on a 3G network you may be charged by your carrier</small>
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading1">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse1" aria-expanded="false" aria-controls="collapse1">
Does it cost anything to use Kosmos?
</a>
</h5>
</div>
<div id="collapse1" class="collapse" role="tabpanel" aria-labelledby="heading1">
<div class="card-block">
Kosmos to Kosmos calls and messages are always free.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading2">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse2" aria-expanded="false" aria-controls="collapse2">
Does Kosmos work on my phone?
</a>
</h5>
</div>
<div id="collapse2" class="collapse" role="tabpanel" aria-labelledby="heading2">
<div class="card-block">
Kosmos works on most iPhone and Android devices.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading3">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse3" aria-expanded="false" aria-controls="collapse3">
What is Kosmos Out?
</a>
</h5>
</div>
<div id="collapse3" class="collapse" role="tabpanel" aria-labelledby="heading3">
<div class="card-block">
Kosmos Out lets users make calls at very low rates from their smartphones to landline or mobile phone numbers all over the world.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading4">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse4" aria-expanded="false" aria-controls="collapse4">
What are Kash and Koins ?
</a>
</h5>
</div>
<div id="collapse4" class="collapse" role="tabpanel" aria-labelledby="heading4">
<div class="card-block">
Kosmos Kash and Koins are virtual currency that you can earn from within the app to make calls or purchases from shop.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading5">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse5" aria-expanded="false" aria-controls="collapse5">
What is Kosmos Offerwall ?
</a>
</h5>
</div>
<div id="collapse5" class="collapse" role="tabpanel" aria-labelledby="heading5">
<div class="card-block">
Kosmos gives our users access to 2 offerwalls – TapJoy and Supersonic. Where users can watch videos, download apps and take surveys to earn Kash. They can then convert the Kash to Koins to make international calls or buy stickers from Kosmos shop.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading6">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse6" aria-expanded="false" aria-controls="collapse6">
How do I get started with Kosmos?
</a>
</h5>
</div>
<div id="collapse6" class="collapse" role="tabpanel" aria-labelledby="heading6">
<div class="card-block">
Once you've downloaded Kosmos, you will receive an access code via SMS or callback to activate Kosmos. The access code ensures that you are the real owner of the cellphone number you have registered and prevents others from obtaining your access code. You can make calls and send texts via WiFi and 3G.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading7">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse7" aria-expanded="false" aria-controls="collapse7">
How do I find my friends ?
</a>
</h5>
</div>
<div id="collapse7" class="collapse" role="tabpanel" aria-labelledby="heading7">
<div class="card-block">
Kosmos will help you find you friends automatically – every time a new Kosmos User registers. We will notify you if that user is a contact of yours on your address book as a "suggested friend" in your "friends" tab. You will receive a push notification – telling you someone from your contacts has joined Kosmos.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading8">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse8" aria-expanded="false" aria-controls="collapse8">
What is a Kosmos ID ?
</a>
</h5>
</div>
<div id="collapse8" class="collapse" role="tabpanel" aria-labelledby="heading8">
<div class="card-block">
Kosmos ID allows users on the Kosmos network to find you. If you enable "search by Kosmos ID" in you profile and give yourself a unique ID – then any Kosmos user can search and add you as a friend. Even if you are not a contact in their address book.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading9">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse9" aria-expanded="false" aria-controls="collapse9">
Can I buy Koins in Kosmos ?
</a>
</h5>
</div>
<div id="collapse9" class="collapse" role="tabpanel" aria-labelledby="heading9">
<div class="card-block">
Yes – you can buy Koins with in-app purchase within Kosmos.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading10">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse10" aria-expanded="false" aria-controls="collapse10">
What is "send Koins to friends" ?
</a>
</h5>
</div>
<div id="collapse10" class="collapse" role="tabpanel" aria-labelledby="heading10">
<div class="card-block">
You can send Koins to your Kosmos friends anywhere in the world. They can use the Koins to make calls or buy stickers.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading11">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse11" aria-expanded="false" aria-controls="collapse11">
What are points and how do I get them ?
</a>
</h5>
</div>
<div id="collapse11" class="collapse" role="tabpanel" aria-labelledby="heading11">
<div class="card-block">
Kosmos points are earned for every minute of call you make via Kosmos Out.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading12">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse12" aria-expanded="false" aria-controls="collapse12">
What is in your "shop" ?
</a>
</h5>
</div>
<div id="collapse12" class="collapse" role="tabpanel" aria-labelledby="heading12">
<div class="card-block">
Kosmos shop has stickers that users can download and send to their friends. There are currently 5 stickers that are available to download for "free".
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading13">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse13" aria-expanded="false" aria-controls="collapse13">
How do I tell my friends about Kosmos ?
</a>
</h5>
</div>
<div id="collapse13" class="collapse" role="tabpanel" aria-labelledby="heading13">
<div class="card-block">
Go to Kosmos account page – "tell-a-friend" tab and start inviting your friends via SMS, email or social media.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading14">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse14" aria-expanded="false" aria-controls="collapse14">
How do I report a problem with Kosmos ?
</a>
</h5>
</div>
<div id="collapse14" class="collapse" role="tabpanel" aria-labelledby="heading14">
<div class="card-block">
You can contact us via the "contact us" tab under accounts page. Tell us about the problem/issue and we will try to fix it as soon as possible.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading15">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse15" aria-expanded="false" aria-controls="collapse15">
How do I check to see how much you charge for calling landline or mobile phones ?
</a>
</h5>
</div>
<div id="collapse15" class="collapse" role="tabpanel" aria-labelledby="heading15">
<div class="card-block">
Under the "accounts" tab – we have our Kosmos Out Rate page. You can go into that page and look up all the countries and their per minute charge.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading16">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse16" aria-expanded="false" aria-controls="collapse16">
How can I tell how much the Kosmos Out call was ?
</a>
</h5>
</div>
<div id="collapse16" class="collapse" role="tabpanel" aria-labelledby="heading16">
<div class="card-block">
You can go into Koins tab under account page – and you can see your Koins history. It will show you the day, time, length and how many koins it cost.
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading17">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse17" aria-expanded="false" aria-controls="collapse17">
How do I know how much Kash I have earned ?
</a>
</h5>
</div>
<div id="collapse17" class="collapse" role="tabpanel" aria-labelledby="heading17">
<div class="card-block">
In the "Koins" tab – you can see a running total of "Kash". You can also see more detailed information under "Kash History".
</div>
</div>
</div>
<div class="card">
<div class="card-header" role="tab" id="heading18">
<h5 class="mb-0">
<a class="collapsed" data-toggle="collapse" data-parent="#accordion" href="#collapse18" aria-expanded="false" aria-controls="collapse18">
How do I make a Kosmos Out call ?
</a>
</h5>
</div>
<div id="collapse18" class="collapse" role="tabpanel" aria-labelledby="heading18">
<div class="card-block">
First make sure you have some Koins – then go to the "calls" tab – and press on the "call with Kosmos Out". This will take you to the Kosmos Out dialer. Select the country you want to call and enter the local phone number. You do not have to worry about any international prefixes – like "00" or "011" – we take care of that for you.
</div>
</div>
</div>
</div>
</div>
</div>