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<!DOCTYPE html>
<html>
<head>
<meta charset='utf-8' />
<meta http-equiv="X-UA-Compatible" content="chrome=1" />
<meta name="description" content="OTRS on github: Source code of OTRS" />
<link href="https://maxcdn.bootstrapcdn.com/font-awesome/4.0.3/css/font-awesome.css" rel="stylesheet">
<link href="https://fonts.googleapis.com/css?family=Roboto" rel="stylesheet" type="text/css">
<link rel="stylesheet" href="doc/documentation.css">
<script src="https://code.jquery.com/jquery-1.11.0.min.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-28118796-2', 'auto');
ga('send', 'pageview');
</script>
<title>OTRS Documentation</title>
</head>
<body>
<a href="https://github.com/OTRS/otrs" target="_blank">
<img style="position: absolute; top: 0; left: 0; border: 0; z-index: 99;" src="https://camo.githubusercontent.com/82b228a3648bf44fc1163ef44c62fcc60081495e/68747470733a2f2f73332e616d617a6f6e6177732e636f6d2f6769746875622f726962626f6e732f666f726b6d655f6c6566745f7265645f6161303030302e706e67" alt="Fork me on GitHub" data-canonical-src="https://s3.amazonaws.com/github/ribbons/forkme_left_red_aa0000.png">
</a>
<div id="Header">
<h1 class="CompanyName">Portal</h1>
<div id="Logo"></div>
</div>
<div id="Navigation">
</div>
<div class="doconline">
<div id="content" class="no_sidebar">
<div id="doc" class="intro">
<h1>
Welcome to OTRS Documentation.
<span>
<a href="doc/index.html" target="_blank"><i class="fa fa-file-text"></i> Manuals & API docs</a>
<a href="https://www.otrs.com" class="lightgreen" target="_blank"><i class="fa fa-external-link"></i> Learn more about OTRS</a>
<a href="https://www.otrs.com/try" class="darkgreen" target="_blank"><i class="fa fa-download"></i> Download OTRS</a>
</span>
</h1>
<p>
All public repositories of OTRS can be found at <i class="fa fa-github"></i> <a href="https://github.com/OTRS">github</a>,
for example the <i class="fa fa-github"></i> <a href="https://github.com/OTRS">OTRS framework itself</a>.
</p>
<div class="column">
<h3>Contributions</h3>
<p>
We are glad about all contributions that you may want to make.
Please note that you need to accept the
<i class="fa fa-file-text-o"></i> <a href="files/OTRS%20Contributor%20Agreement.pdf">OTRS contributor agreement</a> (CLA) once.
This effectively means that you transfer the copyright of the code to OTRS —
see <i class="fa fa-external-link"></i> <a href="http://julien.ponge.org/blog/in-defense-of-contributor-license-agreements/" target="_blank">this blog entry</a>
for a discussion of when and why it is good for open source projects to use a CLA.
Please print and sign this document and <i class="fa fa-envelope-o"></i> <a href="mailto:cla@otrs.com?subject=Signed%20OTRS%20CLA">send us the scan</a>
and your github username.
</p>
<p>
While the <a href="doc/manual/admin/stable/en/html/index.html">administrator's manual</a> has lots of information about how to
setup, use and tune OTRS, there is also a <a href="doc/manual/developer/stable/en/html/index.html">developer's manual</a>
that goes into the details of OTRS development. It can tell you
<a href="doc/manual/developer/stable/en/html/get-started.html#development-environment">how to setup a development environment</a>
and <a href="doc/manual/developer/stable/en/html/contributing.html">how you can contribute to OTRS</a>.
</p>
<p>
The contributing section also has information about the
<a href="doc/manual/developer/stable/en/html/code-style-guide.html">OTRS code style guide</a> that you should read and follow.
We also recommend that you checkout and use <i class="fa fa-github"></i> <a href="https://github.com/OTRS/otrscodepolicy">the OTRSCodePolicy</a>
module. You can run this manually on your code and/or register it as a git commit hook that will perform the
checks every time that you commit. Please see
<i class="fa fa-external-link"></i> <a href="https://github.com/OTRS/otrscodepolicy/blob/master/doc/en/OTRSCodePolicy.xml">the module documentation</a> for details.
Using this module before sending a pull request is mandatory.
</p>
<p>
There is also a debugging/analysis module that can help developers in their work: <i class="fa fa-github"></i> <a href="https://github.com/OTRS/Fred">Fred</a>.
It has several helpful tools like an SQL log module, a STDERR log module, JSLint based JavaScript code style verification and a simple HTML best practice checker.
</p>
<p>
If you have any questions, please don't hesitate to ask on the
<i class="fa fa-external-link"></i> <a href="http://lists.otrs.org/cgi-bin/listinfo/dev">developer's mailing list</a>.
</p>
</div>
<div class="column">
<h3>Branches</h3>
<p>
The current maintenance branch of OTRS is <i class="fa fa-github"></i> <a href="https://github.com/OTRS/otrs/tree/rel-5_0">rel-5_0</a>.
All bugfixes should be applied to this branch. New features will not be accepted in a stable branch but should
be directed to <i class="fa fa-github"></i> <a href="https://github.com/OTRS/otrs/tree/master">the master branch</a> instead.
</p>
<h3>Translating OTRS</h3>
<p>
Translators should use <i class="fa fa-external-link"></i> <a href="https://www.transifex.com/projects/p/OTRS/" target="_blank">Transifex</a> to translate OTRS. We have summarized all you need to know about translating the <i class="fa fa-github"></i> <a href="doc/manual/developer/stable/en/html/translate.html">OTRS Help Desk</a> or the <i class="fa fa-github"></i> <a href="doc/manual/developer/stable/en/html/translating-docs.html">OTRS Documentation</a>.
</p>
<h3>Professional Services for OTRS – <strong>OTRS Business Solution</strong>™</h3>
<p>
Our <i class="fa fa-external-link"></i> <a href="https://www.otrs.com/otrs-business-solution-improving-customer-service/" target="_blank">OTRS Business Solution</a>™ offers you best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an <i class="fa fa-external-link"></i> <a href="https://www.otrs.com/solutions/otrs-business-solution-on-premise/#integrated-business-features" target="_blank">exclusive set of additional Business Features</a> that you can flexibly activate or deactivate according to different deployment scenarios.
</p>
<p>The <i class="fa fa-external-link"></i> <a href="https://www.otrs.com/">OTRS Group</a> offers specific
<i class="fa fa-external-link"></i> <a href="https://www.otrs.com/public-otrs-trainings/">training programs</a> in different countries.
You can either participate in one of our public OTRS Administrator training seminars which take place regularly,
or benefit from an inhouse training seminar that covers all the specific needs of your company.</p>
</div>
</div>
<div id="footer">
<p class="copyright">
© 2001-2017 <a href="https://www.otrs.com/company/imprint/">OTRS Group</a>
</p>
</div>
</div>
</div>
</body>
</html>