feat(support): Add comprehensive support ticket detail and management system

akshay0611 · akshay0611 · commit 5777b38aaa16 · 2025-11-08T09:28:07.000+05:30
- Implement new API routes for fetching support tickets and ticket details
- Create ticket detail page with dynamic routing and comprehensive ticket information
- Add TicketHistory component to help page for displaying user's support tickets
- Enhance support ticket management with status tracking and reply functionality
- Implement error handling and authorization checks for ticket-related operations
- Add documentation for new support ticket features
- Improve user experience with detailed ticket views and status indicators
diff --git a/app/api/support/tickets/[id]/route.ts b/app/api/support/tickets/[id]/route.ts
@@ -0,0 +1,60 @@
+import { NextRequest, NextResponse } from 'next/server'
+import { createClient } from '@/lib/supabase/server'
+
+export async function GET(
+  request: NextRequest,
+  { params }: { params: Promise<{ id:string }> }
+) {
+  const { id } = await params
+
+  try {
+    const supabase = await createClient()
+    
+    const { data: { user }, error: authError } = await supabase.auth.getUser()
+    
+    if (authError || !user) {
+      return NextResponse.json({ error: 'Unauthorized' }, { status: 401 })
+    }
+
+    const { data: ticket, error } = await supabase
+      .from('support_tickets')
+      .select('*')
+      .eq('id', id)
+      .single()
+
+    if (error || !ticket) {
+      return NextResponse.json({ error: 'Ticket not found' }, { status: 404 })
+    }
+
+    if (ticket.user_id !== user.id) {
+      return NextResponse.json({ error: 'Forbidden' }, { status: 403 })
+    }
+
+    const { data: replies } = await supabase
+      .from('support_ticket_replies')
+      .select('id, admin_id, message, created_at')
+      .eq('ticket_id', id)
+      .order('created_at', { ascending: true })
+
+    const adminIds = [...new Set(replies?.map(r => r.admin_id) || [])]
+    const { data: adminProfiles } = await supabase
+      .from('profiles')
+      .select('id, first_name, last_name, avatar_url')
+      .in('id', adminIds)
+
+    const repliesWithAdmins = replies?.map(reply => ({
+      ...reply,
+      admin: adminProfiles?.find(p => p.id === reply.admin_id) || null
+    })) || []
+
+    const ticketWithReplies = {
+      ...ticket,
+      replies: repliesWithAdmins
+    }
+
+    return NextResponse.json({ ticket: ticketWithReplies })
+  } catch (error) {
+    console.error('Error in GET ticket:', error)
+    return NextResponse.json({ error: 'Internal server error' }, { status: 500 })
+  }
+}
diff --git a/app/api/support/tickets/route.ts b/app/api/support/tickets/route.ts
@@ -0,0 +1,30 @@
+import { NextResponse } from 'next/server'
+import { createClient } from '@/lib/supabase/server'
+
+export async function GET() {
+  try {
+    const supabase = await createClient()
+    
+    const { data: { user }, error: authError } = await supabase.auth.getUser()
+    
+    if (authError || !user) {
+      return NextResponse.json({ error: 'Unauthorized' }, { status: 401 })
+    }
+
+    const { data: tickets, error } = await supabase
+      .from('support_tickets')
+      .select('*')
+      .eq('user_id', user.id)
+      .order('created_at', { ascending: false })
+
+    if (error) {
+      console.error('Error fetching tickets:', error)
+      return NextResponse.json({ error: 'Failed to fetch tickets' }, { status: 500 })
+    }
+
+    return NextResponse.json({ tickets })
+  } catch (error) {
+    console.error('Error in GET tickets:', error)
+    return NextResponse.json({ error: 'Internal server error' }, { status: 500 })
+  }
+}
diff --git a/app/protected/help/page.tsx b/app/protected/help/page.tsx
@@ -8,6 +8,7 @@ import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/com
 import { Accordion, AccordionContent, AccordionItem, AccordionTrigger } from '@/components/ui/accordion'
 import { Skeleton } from '@/components/ui/skeleton'
 import { toast } from 'sonner'
+import TicketHistory from '@/components/TicketHistory'
 import { 
   Search, 
   HelpCircle, 
@@ -483,6 +484,9 @@ export default function HelpPage() {
             )}
           </div>
 
+          {/* Ticket History */}
+          <TicketHistory />
+
           {/* Quick Actions */}
           {!searchQuery && (
             <div>
diff --git a/app/protected/help/ticket/[id]/page.tsx b/app/protected/help/ticket/[id]/page.tsx
@@ -0,0 +1,189 @@
+'use client'
+
+import React, { useState, useEffect } from 'react'
+import { useParams, useRouter } from 'next/navigation'
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card'
+import { Button } from '@/components/ui/button'
+import { Badge } from '@/components/ui/badge'
+import { Skeleton } from '@/components/ui/skeleton'
+import { ArrowLeft, MessageSquare, Clock, Calendar, Bug, Mail } from 'lucide-react'
+import { toast } from 'sonner'
+import Link from 'next/link'
+
+interface TicketReply {
+  id: string
+  admin_id: string
+  message: string
+  created_at: string
+  admin?: {
+    first_name?: string
+    last_name?: string
+    avatar_url?: string
+  }
+}
+
+interface SupportTicket {
+  id: string
+  subject: string
+  message: string
+  status: 'open' | 'in_progress' | 'resolved' | 'closed'
+  created_at: string
+  updated_at: string
+  type: 'contact' | 'bug'
+  replies?: TicketReply[]
+}
+
+export default function UserTicketDetailPage() {
+  const params = useParams()
+  const router = useRouter()
+  const ticketId = params.id as string
+
+  const [ticket, setTicket] = useState<SupportTicket | null>(null)
+  const [loading, setLoading] = useState(true)
+
+  useEffect(() => {
+    if (ticketId) {
+      fetchTicket()
+    }
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [ticketId])
+
+  const fetchTicket = async () => {
+    try {
+      const response = await fetch(`/api/support/tickets/${ticketId}`)
+      if (response.ok) {
+        const data = await response.json()
+        setTicket(data.ticket)
+      } else {
+        toast.error('Failed to load ticket details')
+        router.push('/protected/help')
+      }
+    } catch (error) {
+      console.error('Error fetching ticket:', error)
+      toast.error('Failed to load ticket details')
+    } finally {
+      setLoading(false)
+    }
+  }
+
+  const getStatusColor = (status: string) => {
+    switch (status) {
+      case 'open': return 'bg-red-500/10 text-red-400 border-red-500/20'
+      case 'in_progress': return 'bg-yellow-500/10 text-yellow-400 border-yellow-500/20'
+      case 'resolved': return 'bg-green-500/10 text-green-400 border-green-500/20'
+      case 'closed': return 'bg-zinc-500/10 text-zinc-400 border-zinc-500/20'
+      default: return 'bg-zinc-500/10 text-zinc-400 border-zinc-500/20'
+    }
+  }
+
+  if (loading) {
+    return (
+      <div className="p-6 space-y-6">
+        <Skeleton className="h-10 w-64" />
+        <Skeleton className="h-96" />
+      </div>
+    )
+  }
+
+  if (!ticket) {
+    return (
+      <div className="p-6">
+        <Card>
+          <CardContent className="py-12 text-center">
+            <p className="text-muted-foreground">Ticket not found</p>
+            <Button asChild className="mt-4">
+              <Link href="/protected/help">Back to Help Center</Link>
+            </Button>
+          </CardContent>
+        </Card>
+      </div>
+    )
+  }
+
+  return (
+    <div className="p-6 space-y-6">
+      <div className="flex items-center gap-4">
+        <Button variant="outline" size="icon" asChild>
+          <Link href="/protected/help">
+            <ArrowLeft className="h-4 w-4" />
+          </Link>
+        </Button>
+        <div className="flex-1">
+          <h1 className="text-2xl font-bold">Ticket Details</h1>
+          <p className="text-sm text-muted-foreground">ID: {ticket.id}</p>
+        </div>
+        <Badge className={getStatusColor(ticket.status)}>
+          {ticket.status.replace('_', ' ')}
+        </Badge>
+      </div>
+
+      <Card>
+        <CardHeader>
+          <div className="flex items-center gap-2">
+            {ticket.type === 'bug' ? (
+              <Bug className="h-5 w-5 text-red-500" />
+            ) : (
+              <Mail className="h-5 w-5 text-blue-500" />
+            )}
+            <CardTitle>{ticket.subject}</CardTitle>
+          </div>
+          <CardDescription>
+            {ticket.type === 'bug' ? 'Bug Report' : 'Support Request'}
+          </CardDescription>
+        </CardHeader>
+        <CardContent>
+          <div className="prose prose-sm max-w-none">
+            <p className="whitespace-pre-wrap">{ticket.message}</p>
+          </div>
+          <div className="flex items-center gap-4 text-xs text-zinc-400 mt-4">
+            <div className="flex items-center gap-1">
+              <Calendar className="h-3 w-3" />
+              <span>Created: {new Date(ticket.created_at).toLocaleString()}</span>
+            </div>
+            <div className="flex items-center gap-1">
+              <Clock className="h-3 w-3" />
+              <span>Last updated: {new Date(ticket.updated_at).toLocaleString()}</span>
+            </div>
+          </div>
+        </CardContent>
+      </Card>
+
+      {ticket.replies && ticket.replies.length > 0 && (
+        <Card>
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2">
+              <MessageSquare className="h-5 w-5 text-purple-500" />
+              Reply History
+            </CardTitle>
+          </CardHeader>
+          <CardContent className="space-y-4">
+            {ticket.replies.map((reply) => (
+              <div key={reply.id} className="border-l-4 border-purple-500/30 bg-purple-500/5 rounded-r-lg p-4 space-y-2">
+                <div className="flex items-center gap-2">
+                  <div className="h-8 w-8 rounded-full bg-gradient-to-br from-purple-500 to-blue-600 flex items-center justify-center text-white text-sm font-semibold">
+                    {reply.admin?.first_name?.[0] || 'A'}
+                  </div>
+                  <div>
+                    <p className="text-sm font-medium">
+                      {reply.admin?.first_name && reply.admin?.last_name
+                        ? `${reply.admin.first_name} ${reply.admin.last_name}`
+                        : 'Support Team'}
+                    </p>
+                    <p className="text-xs text-muted-foreground">
+                      {new Date(reply.created_at).toLocaleString()}
+                    </p>
+                  </div>
+                </div>
+                <div className="pl-10">
+                  <p className="text-sm text-foreground whitespace-pre-wrap">
+                    {reply.message}
+                  </p>
+                </div>
+              </div>
+            ))}
+          </CardContent>
+        </Card>
+      )}
+    </div>
+  )
+}
diff --git a/components/TicketHistory.tsx b/components/TicketHistory.tsx
