Merge pull request #289 from codeunia-dev/feat/adminsupport

feat(support): Enhance support ticket detail page with reply history

Author: codeunia-dev

app/admin/support/[id]/page.tsx

@@ -21,6 +21,22 @@ import {
 import { toast } from 'sonner'
 import Link from 'next/link'
 
+interface TicketReply {
+  id: string
+  ticket_id: string
+  admin_id: string
+  message: string
+  created_at: string
+  updated_at: string
+  admin?: {
+    id: string
+    email: string
+    first_name?: string
+    last_name?: string
+    avatar_url?: string
+  }
+}
+
 interface SupportTicket {
   id: string
   user_id: string
@@ -37,6 +53,7 @@ interface SupportTicket {
     last_name?: string
     avatar_url?: string
   }
+  replies?: TicketReply[]
 }
 
 export default function TicketDetailPage() {
@@ -235,6 +252,55 @@ export default function TicketDetailPage() {
             </CardContent>
           </Card>
 
+          {/* Reply History */}
+          {ticket.replies && ticket.replies.length > 0 && (
+            <Card>
+              <CardHeader>
+                <CardTitle className="flex items-center gap-2">
+                  <MessageSquare className="h-5 w-5 text-purple-500" />
+                  Reply History ({ticket.replies.length})
+                </CardTitle>
+                <CardDescription>
+                  Previous responses sent to the user
+                </CardDescription>
+              </CardHeader>
+              <CardContent className="space-y-4">
+                {ticket.replies.map((reply, index) => (
+                  <div 
+                    key={reply.id}
+                    className="border-l-4 border-purple-500/30 bg-purple-500/5 rounded-r-lg p-4 space-y-2"
+                  >
+                    <div className="flex items-center justify-between">
+                      <div className="flex items-center gap-2">
+                        <div className="h-8 w-8 rounded-full bg-gradient-to-br from-purple-500 to-blue-600 flex items-center justify-center text-white text-sm font-semibold">
+                          {reply.admin?.first_name?.[0] || reply.admin?.email[0].toUpperCase() || 'A'}
+                        </div>
+                        <div>
+                          <p className="text-sm font-medium">
+                            {reply.admin?.first_name && reply.admin?.last_name
+                              ? `${reply.admin.first_name} ${reply.admin.last_name}`
+                              : reply.admin?.email || 'Admin'}
+                          </p>
+                          <p className="text-xs text-muted-foreground">
+                            {new Date(reply.created_at).toLocaleString()}
+                          </p>
+                        </div>
+                      </div>
+                      <Badge variant="outline" className="text-xs">
+                        Reply #{index + 1}
+                      </Badge>
+                    </div>
+                    <div className="pl-10">
+                      <p className="text-sm text-foreground whitespace-pre-wrap">
+                        {reply.message}
+                      </p>
+                    </div>
+                  </div>
+                ))}
+              </CardContent>
+            </Card>
+          )}
+
           {/* Reply to User */}
           <Card className="border-blue-500/20 bg-blue-500/5">
             <CardHeader>

app/api/admin/support/tickets/[id]/reply/route.ts

@@ -99,12 +99,28 @@ export async function POST(
 
     console.log('✅ Reply email sent successfully')
 
-    // TODO: Save reply to database (for reply history)
-    // This would go in a support_ticket_replies table
+    // Save reply to database for history
+    const { data: reply, error: replyError } = await supabase
+      .from('support_ticket_replies')
+      .insert({
+        ticket_id: ticket.id,
+        admin_id: user.id,
+        message: message.trim()
+      })
+      .select()
+      .single()
+
+    if (replyError) {
+      console.error('❌ Failed to save reply to database:', replyError)
+      // Don't fail the request since email was sent successfully
+    } else {
+      console.log('✅ Reply saved to database:', reply.id)
+    }
 
     return NextResponse.json({ 
       success: true, 
-      message: 'Reply sent successfully' 
+      message: 'Reply sent successfully',
+      reply
     })
   } catch (error) {
     console.error('Error in reply API:', error)

app/api/admin/support/tickets/[id]/route.ts

@@ -47,10 +47,31 @@ export async function GET(
       .eq('id', ticket.user_id)
       .single()
 
-    // Combine ticket with user data
+    // Get reply history
+    const { data: replies } = await supabase
+      .from('support_ticket_replies')
+      .select('*')
+      .eq('ticket_id', id)
+      .order('created_at', { ascending: true })
+
+    // Get admin profiles for replies
+    const adminIds = [...new Set(replies?.map(r => r.admin_id) || [])]
+    const { data: adminProfiles } = await supabase
+      .from('profiles')
+      .select('id, email, first_name, last_name, avatar_url')
+      .in('id', adminIds)
+
+    // Map admin data to replies
+    const repliesWithAdmins = replies?.map(reply => ({
+      ...reply,
+      admin: adminProfiles?.find(p => p.id === reply.admin_id) || null
+    })) || []
+
+    // Combine ticket with user data and replies
     const ticketWithUser = {
       ...ticket,
-      user: userProfile || null
+      user: userProfile || null,
+      replies: repliesWithAdmins
     }
 
     return NextResponse.json({ ticket: ticketWithUser })