Data Driven Innovation for Citizen Grievance Redressal - 2024

Problem Statement:

Develop an AI/ML-driven Chatbot which is Ministry Specific to help the Citizens to resolve their common queries related to filing a Grievance in the CPGRAMS portal (https://pgportal.gov.in) and expedite smooth submission of grievances.

Solution Implementation:

Key Features

1. Easy Integration to pgportal (https://pgportal.gov.in)
2. Helps resolve common queries and task related to - pgportal - FAQ page - Grievance database, consisting of ongoing / resolved ticket (available from dataset) - Grievance Guidelines, User Manuals, other files from pgportal
3. Multi Language Support
4. Easy Expansion of Knowledge Base

Installation

You will need python>= 3.10.13 to run the scripts

1. Using Anaconda

First create a new virtual environment

conda create -n chatbot python=3.10.13

Then, activate the virtual environment

conda activate chatbot

Then, Install the required packages

pip install -r requirements.txt

Finally to run the flask application

flask run

or

python app.py

2. Using python venv First create a virtual environment

python -m venv chatbot

Then, activate the venv for linux

source  chatbot/bin/activate

for windows

chatbot\Scripts\activate.bat

Then, Install the required packages

pip install -r requirements.txt

Finally to run the flask application

flask run

or

python app.py

Video Explanation of Solution : Video

Submission PPT : PPT

Video Demo

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DARPG Chatbot Screenshots

Author / Contributor : Aman Ulla

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