Feature Flaw: Duplicate Usernames for Socials Not Handled

[devivy]

2 users on Social Media Handles like facebook, ig and cs cannot have the same username. However, When I add in 2 users with the same social media handles for the same social media platform, No error message was given.

[nus-pe-script]

Team's Response

Hi tester, this was intentional, as there can be multiple contacts that are reached via the social media handle, e.g. a company social media account or if you bake cakes for pets, the pet social media account will be the same for the different owners of the pet that you liaise with, another possible case is where the social media handle for a group or event is used by people who are handling different departments of the same event or group.

Thank you.

Items for the Tester to Verify

❓ Issue response

Team chose [response.Rejected]

• I disagree

Reason for disagreement: Dear Dev team,

I strongly disagree with the rejection of this issue for the following reasons:

• While shared social media accounts exist (company/group accounts), they are the exception, not the rule.
• Most social media platforms (Facebook, Instagram, etc.) enforce unique usernames precisely because duplicate handles create confusion and security risks.
• Your examples (pet bakery, event management) are edge cases that should be handled through proper role/account management features, not by allowing duplicate handles.
• Without validation, we risk:
  - Contact misidentification
  - Message routing errors
  - Data integrity issues

Thank you.

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❓ Issue severity

Team chose [severity.Low]
Originally [severity.Medium]

• I disagree

Reason for disagreement: [replace this with your explanation]

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