From 225e52d4ed1be2fc029fdea6727424e735c118ea Mon Sep 17 00:00:00 2001
From: Sangeet Mishra <143380171+SangeetaMishr@users.noreply.github.com>
Date: Fri, 30 Jan 2026 11:53:38 +0530
Subject: [PATCH] Update last updated date and add video content section
Updated last updated date and added a section for sending video content via HSM.
---
.../4. Product Features/06. HSM Templates.md | 19 ++++++++++++++++++-
1 file changed, 18 insertions(+), 1 deletion(-)
diff --git a/docs/4. Product Features/06. HSM Templates.md b/docs/4. Product Features/06. HSM Templates.md
index 84ea328c6..5b8a8b0c6 100644
--- a/docs/4. Product Features/06. HSM Templates.md
+++ b/docs/4. Product Features/06. HSM Templates.md
@@ -4,7 +4,7 @@
| 10 minutes read |
Level: Beginner |
- Last Updated: December 2025 |
+ Last Updated: January 2026 |
@@ -220,6 +220,23 @@ Go to `Chat` window and to the particular contact to whom you want to send messa
+## Sending video content and follow-up messages via HSM
+
+**Goal:** Send activity videos to users one by one and follow up after a few hours.
+
+**How to Set Up the Flow:**
+
+- Start with an approved HSM message. Example: Watch Video 1
+
+- Add a button with the video link, but note that clicks on this button won’t be recorded, as the link opens outside and does not send a response back to the flow.
+
+- Add a Wait Time, Use Wait for Time (e.g., 3 hours) instead of Wait for Response.
+
+- Send an approved HSM message with button : _Did you complete the activity?_
+
+
+Note: Once the first few videos and follow-ups are working, you can copy the same flow for the remaining media content.
+
---
## Approve Multi-lingual HSM templates