Loading Screen Time Out

[ktgaming15]

Hello, I have run into the issue where I get stuck on the loading screen and I get a time out error that states...

request failed due to timeout: https://illenium-appearance/get_theme_configuration (@illenium-appearance/web/dist/assets/index.b8e72b46.js:70)

[ktgaming15]

I was thinking that it was an issue with the server but there are only 2 of us out of the whole community that are affected. both getting the same error