|
| 1 | +--- |
| 2 | +title: Troubleshooting |
| 3 | +description: Diagnose and resolve issues with your self-hosted Plane instance. |
| 4 | +--- |
| 5 | + |
| 6 | +# Troubleshooting |
| 7 | + |
| 8 | +When something goes wrong, start by identifying which service is affected, then check the relevant logs. |
| 9 | + |
| 10 | +## Identify the service |
| 11 | + |
| 12 | +| Problem area | Service | Logs to check | |
| 13 | +|--------------|---------|---------------| |
| 14 | +| UI not loading, blank screens, page errors | web | `plane-web` | |
| 15 | +| Public pages or published views not working | space | `plane-space` | |
| 16 | +| Instance settings or billing issues | admin | `plane-admin` | |
| 17 | +| API errors, data not saving, 500 errors | api | `plane-api` | |
| 18 | +| Imports stuck, notifications delayed, file processing issues | worker | `plane-worker` | |
| 19 | +| Scheduled tasks or reminders not running | beat | `plane-beat` | |
| 20 | +| Upgrade failures, database schema errors | migrator | `plane-migrator` | |
| 21 | +| SSL errors, 502/504 errors, routing issues | proxy | `plane-proxy` | |
| 22 | +| Real-time sync, live cursors, or presence not working | live | `plane-live` | |
| 23 | +| License activation or validation errors | monitor | `plane-monitor` | |
| 24 | +| GitHub, GitLab, or Slack integration issues | silo | `plane-silo` | |
| 25 | +| Email-to-work-item not working | intake | `plane-intake` | |
| 26 | +| File uploads or attachments failing | minio | `plane-minio` | |
| 27 | +| Search not returning results | opensearch | `plane-opensearch` | |
| 28 | + |
| 29 | +See [View logs](/self-hosting/manage/view-logs) for commands to access logs in Docker deployments. |
| 30 | + |
| 31 | +## Common issues |
| 32 | + |
| 33 | +- [Installation errors](/self-hosting/troubleshooting/installation-errors) |
| 34 | +- [License errors](/self-hosting/troubleshooting/license-errors) |
| 35 | +- [CLI errors](/self-hosting/troubleshooting/cli-errors) |
| 36 | +- [Storage errors](/self-hosting/troubleshooting/storage-errors) |
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