Bot Version
4.2.1
How are you hosting Modmail?
Other
Error Logs
n/a
Screenshots
No response
Additional Information
Prerequisite:
React to contact message+emoji set and confirm thread creation set.
When the user has their privacy settings turned off (disallow DMs), the user clicks the react to contact emoji, the bot tries to send the confirm thread creation message to the user, the user's ticket is now stuck in a "limbo" state (stored in cache as "not ready"). A bot restart is required to clear the cache, even if the user allows DMs in settings.
Symptoms:
Spammed logs of thread setup timed out, 25s delay in responses
core.thread[53] - WARNING: Waiting for thread setup timed out.
When using the ?contact command on a soft-blocked user, bot responds with "Thread not created / A thread for [...] already exists".
Note: these symptoms may be caused by other unrelated bugs as well.
Bot Version
4.2.1
How are you hosting Modmail?
Other
Error Logs
n/a
Screenshots
No response
Additional Information
Prerequisite:
React to contact message+emoji set and confirm thread creation set.
When the user has their privacy settings turned off (disallow DMs), the user clicks the react to contact emoji, the bot tries to send the confirm thread creation message to the user, the user's ticket is now stuck in a "limbo" state (stored in cache as "not ready"). A bot restart is required to clear the cache, even if the user allows DMs in settings.
Symptoms:
Spammed logs of thread setup timed out, 25s delay in responses
When using the
?contactcommand on a soft-blocked user, bot responds with "Thread not created / A thread for [...] already exists".Note: these symptoms may be caused by other unrelated bugs as well.