After discussion with the Neo team, it was decided that the timeout value for stopping the Windows Service should be increased from 3 seconds (3000 ms) to 60 seconds (60,000 ms)
https://github.com/neo4j/windows-wrapper/blob/master/src/main/java/org/neo4j/wrapper/ServerProcessService.java#L59
After discussion with the Neo team, it was decided that the timeout value for stopping the Windows Service should be increased from 3 seconds (3000 ms) to 60 seconds (60,000 ms)
https://github.com/neo4j/windows-wrapper/blob/master/src/main/java/org/neo4j/wrapper/ServerProcessService.java#L59