diff --git a/app/processors/casino/processor_concern/service_tickets.rb b/app/processors/casino/processor_concern/service_tickets.rb
index 2d35c636..410fa7a3 100644
--- a/app/processors/casino/processor_concern/service_tickets.rb
+++ b/app/processors/casino/processor_concern/service_tickets.rb
@@ -27,6 +27,7 @@ def acquire_service_ticket(ticket_granting_ticket, service, credentials_supplied
       end
 
       def clean_service_url(dirty_service)
+        dirty_service = dirty_service.force_encoding('UTF-8')
         return dirty_service if dirty_service.blank?
         service_uri = Addressable::URI.parse dirty_service
         unless service_uri.query_values.nil?