Summary of a support request created by a customer support agent.
| Name | Type | Description | Notes |
|---|---|---|---|
| id | int | Identifier of the support request. | |
| application_id | int | Identifier of the Application connected to the loyalty program or the campaign. It is displayed in your Talon.One deployment URL. | |
| campaign_id | int | Identifier of the campaign where the coupon or gift card is created. | [optional] |
| loyalty_program_id | int | Identifier of the loyalty program where the points are added or deducted. | [optional] |
| subledger_id | int | Identifier of the subledger the points are added to or deducted from. If there is no existing subledger with this ID, the subledger is created automatically. | [optional] |
| created_by_user | str | Email address of the customer support agent who created the support request. | |
| created_at | datetime | Timestamp when the request was made. | |
| customer_profile_id | str | Integration ID of the customer profile linked to the support request. | |
| request_type | str | Type of reward requested, including gift cards, personal coupons, and loyalty point additions or deductions. | |
| request_value | float | Requested monetary balance of the gift card or the number of loyalty points to be added or deducted. | [optional] |
| request_note | str | Notes attached to the support request. | |
| request_status | str | Current status of the support request. | |
| processed_at | datetime | Timestamp when the request was approved or rejected. | [optional] |
| processing_note | str | Notes attached by the admin when rejecting or approving a request. | [optional] |
| processed_by_user | str | Email address of the admin who approved or rejected the support request. | [optional] |
from talon_one.models.support_request import SupportRequest
# TODO update the JSON string below
json = "{}"
# create an instance of SupportRequest from a JSON string
support_request_instance = SupportRequest.from_json(json)
# print the JSON string representation of the object
print(SupportRequest.to_json())
# convert the object into a dict
support_request_dict = support_request_instance.to_dict()
# create an instance of SupportRequest from a dict
support_request_from_dict = SupportRequest.from_dict(support_request_dict)