diff --git a/platform/account_settings/password_and_2fa.mdx b/platform/account_settings/password_and_2fa.mdx index a58a6bd61..5eb8eafbc 100644 --- a/platform/account_settings/password_and_2fa.mdx +++ b/platform/account_settings/password_and_2fa.mdx @@ -2,7 +2,7 @@ id: password_and_2fa title: Password and 2FA sidebar_label: Password and 2FA -description: The Account security page allows you to change your password and enable two-factor authentication (2FA). +description: How to reset a forgotten password, change your password, and enable two-factor authentication (2FA) on your Tolgee account. image: /img/og-images/platform.png --- @@ -43,3 +43,23 @@ To see which users have 2FA enabled, look for the 2FA indicator in the user list src="/img/docs/platform/two-factor-user.webp" alt="Overview enabled 2FA" /> + +#### 2FA and password reset + +[Resetting your password](#resetting-a-forgotten-password) does **not** disable two-factor authentication. Your TOTP (Time-based One-Time Password) secret and recovery codes stay intact, and the reset form itself does not ask for a 2FA code. The next time you log in, you will be prompted for your 2FA code as usual. + +If you have also lost access to your 2FA device, use one of your recovery codes at the 2FA prompt during login. + +## Resetting a forgotten password + +If you forgot your password, you can reset it from the login screen without signing in: + + + +1. On the login screen, click the **Forgot your password?** link below the **Login** button. +2. Enter the email address associated with your account and submit the form. +3. Open the email Tolgee sent you and click the link inside. If you originally signed up through a third-party provider (Google, GitHub, etc.) and have never set a password, the email will be titled **Initial password configuration** instead — the link works the same way and lets you set a password for the first time, so you can also sign in natively going forward. +4. Enter a new password and confirm. diff --git a/static/img/docs/platform/forgot-password-link.webp b/static/img/docs/platform/forgot-password-link.webp new file mode 100644 index 000000000..31703b5d9 Binary files /dev/null and b/static/img/docs/platform/forgot-password-link.webp differ