feat(voice): use owner-approved veteran callback script#40
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Reviewed commit: 996461c6f2
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| "I cannot provide medical advice, but I can connect you with staff or arrange a callback."; | ||
| const NEW_PATIENT_VETERAN_CALLBACK_PROMPT = | ||
| "Thank you for your service. The team has a veteran program through Veterans Cannabis Care, but staff needs to confirm the correct option, eligibility, and timing before I promise anything. I can have the team call you about the next veteran option. What time would be best for a callback?"; | ||
| "Thank you for contacting Veterans Cannabis Care in Casselberry, Florida. This program provides 100% free medical marijuana cards for qualifying Florida resident Veterans. Please note: This program is for first-time patients only, who have never previously had a Florida medical marijuana card. Per State law, the initial appointment must be completed in person at our Casselberry clinic. Appointments are limited and scheduled based on availability. Due to high demand, all calls are returned in the order received. Please leave your full name, your phone number, and the best time to return your call. A member of our team will return your call as soon as possible. Thank you for your sacrifice."; |
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When a veteran follows this new prompt and leaves a different callback number, the next veteran_callback turn only copies the entire utterance into callbackTime, while the callback record's phone still comes from the existing collectedPhone/caller ID path. In that scenario staff may call the old number even though the caller provided the requested phone number; either keep this prompt to callback time only, or parse/update the supplied name/phone before queuing the callback.
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🚀 VetCan Pull Request
Summary
Replaces the provisional Press 1 new-patient veteran callback wording with Robb’s approved Veterans Cannabis Care script.
This PR:
Validation
npm run buildpassedgit diff --checkpassed, with Git LF/CRLF warnings onlyGuardrails
$123.76pricing reused in the new-patient veteran script.Deferred
A separate audit found Press 3 after-hours routing drift, but that is intentionally deferred until after this T2 veteran final-script PR.