Feat/press 3 after hours classifier

[CapuchaRojo]

🚀 VetCan Pull Request

Summary

Adds deterministic after-hours Press 3 routing for known operational intents.

This PR:

• Routes seven-month doctor recommendation / prescription renewal language to the existing Press 1 Renewal TELE path.
• Routes annual Florida/MMU state-card language to the Press 2 state-card lane.
• Routes new-patient / get-a-card language to the existing Press 1 new-patient path.
• Keeps reschedule and cancellation on their hidden staff-controlled lanes.
• Preserves mixed cancel/reschedule priority toward reschedule intake.
• Adds safe after-hours handling for veteran, pricing, what-to-bring, hours/location, medical deflection, and unknown requests.
• Keeps low-confidence requests on staff callback.

Validation

• WSL npm run build passed
• Targeted voice suites passed
• git diff --check passed

Guardrails

• No GPT/RAG/LLM behavior added.
• No payment capture from Press 3 general triage.
• No Acuity mutation from Press 3.
• No medical advice added.
• No raw card/MMU password handling added.
• No Press 1/Press 2/Press 4 state-machine rewrite.
• Seven-month renewal remains separate from annual Florida/MMU state-card help.

[chatgpt-codex-connector]

💡 Codex Review

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[chatgpt-codex-connector]

Prioritize explicit appointment changes before symptoms

When a Press 3 after-hours caller gives an explicit reschedule/cancellation request and includes a symptom as the reason (for example, “I need to reschedule because I have a fever” or “cancel my appointment, I’m in pain”), this first check classifies the utterance as medical_callback and never reaches the hidden reschedule/cancellation lanes below. That loses the appointment-specific request even though the same function is meant to route explicit reschedules/cancellations to staff-controlled intake; consider checking those administrative intents before the medical keyword deferral, while still deflecting truly medical questions.

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