[T3064] FIX: interaction resume now contains contactus form submissions

[Danielgergely]

• FIX: search for crm claims even if no partner is added. use the email address to match to partner.

[gemini-code-assist]

Summary of Changes

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This pull request enhances the interaction resume functionality by integrating contact form submissions into the communication timeline. It also refines the system's ability to link CRM claims to partners, particularly for anonymous users, by intelligently using email addresses to establish connections and trigger necessary interaction updates.

Highlights

• Contact Form Submissions: Included contact form submissions in the interaction resume data for CRM requests, ensuring they are visible in the communication timeline.
• Enhanced Partner Association: Improved partner association for CRM claims by searching for partners using email addresses when a direct partner ID is not initially available, ensuring timeline updates for anonymous users.

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[gemini-code-assist]

Code Review

The pull request enhances the interaction data collection for CRM requests by including the crm.claim itself as an interaction and ensuring that partner timelines are updated for both new claims and messages, even when the partner is initially anonymous and identified only by email. A key review comment highlights a potential issue where adding the crm.claim as an interaction could lead to duplicate entries if the claim's initial message is also processed, suggesting that the claim.incoming_message_id should be excluded from subsequent message processing to prevent this redundancy.

[Danielgergely]