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.github/profile/README.md

👋 Andy Truong

Hey, I'm Andy. A Management Information Systems graduate from UMass Lowell focused on IT helpdesk and infrastructure. Okta certified across user management, AD integration, and MFA, and currently preparing for CompTIA A+ while documenting real helpdesk scenarios through homelab case studies.

Skills & Expertise

  • Infrastructure & Virtualization: VirtualBox | Docker | VLANs | VPN | DNS/DHCP
  • Systems Administration: Windows & Linux Administration | Active Directory | User/Group Management | Intune (MDM) | Entra ID | Okta (MFA/SSO)
  • Support & Tools: Remote Access (SSH) | TeamViewer | PC Assembly & Troubleshooting
  • Ticketing: Peppermint | Jira

Certifications & Training

Earned

  • Okta: Manage Users and Groups, Integrate with Active Directory, Implement MFA with Okta

In Progress

  • CompTIA: A+

View badges on Credly →

Featured Work

  • Active Directory Lab: Domain controller, DNS, user provisioning, and domain join troubleshooting in a VirtualBox environment. Includes a full onboarding scenario with screenshots and a network diagram.

  • Intune Helpdesk Case Study: Help desk case study simulating a real Intune MDM scenario. Device enrollment, compliance policy enforcement, Conditional Access blocking, and full ticket remediation for a Windows endpoint.

  • Peppermint Helpdesk Ticketing Lab: Helpdesk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution documentation.

  • Jira Helpdesk Ticketing Lab: Help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.

Get In Touch

Open to opportunities in IT support, infrastructure, and helpdesk roles.

atruongboston@gmail.com | LinkedIn | GitHub | Website

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  1. active-directory-lab active-directory-lab Public

    Active Directory lab — domain controller, DNS, user provisioning, and domain join troubleshooting in a VirtualBox environment. Includes a full onboarding scenario with screenshots and a network dia…

  2. intune-helpdesk-casestudy intune-helpdesk-casestudy Public

    A help desk case study simulating a real Intune MDM scenario — device enrollment, compliance policy enforcement, Conditional Access blocking, and full ticket remediation for a Windows endpoint.

  3. peppermint-helpdesk-ticketing-lab peppermint-helpdesk-ticketing-lab Public

    Peppermint help desk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution docu…

  4. jira-helpdesk-ticketing-lab jira-helpdesk-ticketing-lab Public

    Jira help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.