A hospitality guest-experience prototype that connects Tyler Mayberry's hotel operations background with practical software/product building.
Hotels often run on fragmented communication: front desk calls, guest questions, handwritten notes, PMS screens, spreadsheets, and follow-up tasks that live in people's heads. InnTouch explores how a lightweight guest-facing tool could reduce that friction for small and mid-sized properties.
The goal was not to build a generic hotel website. It was to model the kinds of workflows hotel staff actually deal with: guest questions, amenity requests, property information, local recommendations, feedback capture, and escalation to staff when automation is not enough.
- Translating hospitality operations experience into product requirements.
- Designing guest-facing workflows that still respect staff-side realities.
- Building a lightweight full-stack prototype with web UI, server logic, and local data storage.
- Thinking through integrations with hotel systems such as PMS platforms and guest messaging flows.
- Using software to reduce operational noise rather than simply adding another dashboard.
- Guest information and property-guide surfaces.
- Request/ordering concepts for amenities, room service, and local tours.
- Feedback capture during the stay, not only after checkout.
- AI-assisted guest-question handling with human escalation as the safety valve.
- Local recommendations and map-based discovery concepts.
- PMS/API integration concepts informed by real hotel-operations experience.
- HTML, CSS, and JavaScript frontend.
- Node.js / Express backend concepts.
- SQLite local data model.
- WebSocket-style real-time communication concepts.
- Leaflet / OpenStreetMap map concepts.
- Cloudbeds/PMS integration concepts.
Prototype / portfolio artifact. Useful for conversations about hospitality technology, internal tools, service operations, and practical product design.
This repo should be evaluated as evidence of domain-informed product thinking and prototype execution, not as a maintained production SaaS product.