NHSDigital · jamestynan-content · Jul 3, 2026
@@ -20,5 +20,3 @@ You should only use MESH to send messages if your organisation or service:
 - does not need advanced features offered by NHS Notify API
 
 <a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh" target="_blank">Read our MESH documentation (opens in a new tab)</a>.
-
-Check if MESH is right for you by contacting our engagement team at <england.nhsnotify@nhs.net>.
@@ -15,13 +15,6 @@ redirect_from: /about/roadmap
 This page shows the latest updates to NHS Notify and what we plan to work on next.
 
 This information is a guide. It does not cover everything we do and some things may change.
-
-You can [contact us]({% link pages/support/support.md %}) if you:
-
-- have questions about our latest features and upcoming plans
-- want to get involved in user research
-- have suggestions for new features
-
 ## Latest features and updates
 
 - Eligible national programmes can send text message notifications to prompt recipients to read their messages in the NHS App

@@ -40,4 +40,4 @@ We'll support you to send more messages digitally to help reduce your costs.
 
 ## Letter inserts
 
-If you need to include inserts such as leaflets with your letters, contact us by sending an email to <england.nhsnotify@nhs.net>.
+If you need to include inserts such as leaflets with your letters, you can let us know when you [start onboarding with NHS Notify](https://notify.nhs.uk/get-started/).
@@ -13,8 +13,6 @@ NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service
 
 If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
 
-If you have any general questions about NHS Notify, send an email to <england.nhsnotify@nhs.net>.
-
 ## Office hours
 
 We can only respond to you during office hours. Our office hours are 8am to 6pm, Monday to Friday, excluding bank holidays.
Original file line number	Diff line number	Diff line change
Expand Up		@@ -20,5 +20,3 @@ You should only use MESH to send messages if your organisation or service:
		- does not need advanced features offered by NHS Notify API

		<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify-mesh" target="_blank">Read our MESH documentation (opens in a new tab)</a>.

		Check if MESH is right for you by contacting our engagement team at <england.nhsnotify@nhs.net>.
Original file line number	Diff line number	Diff line change
Expand Up		@@ -40,4 +40,4 @@ We'll support you to send more messages digitally to help reduce your costs.

		## Letter inserts

		If you need to include inserts such as leaflets with your letters, contact us by sending an email to <england.nhsnotify@nhs.net>.
		If you need to include inserts such as leaflets with your letters, you can let us know when you [start onboarding with NHS Notify](https://notify.nhs.uk/get-started/).