Compatibility Gap Analysis in 10-Minute Home Help Apps (Pronto & Snabbit)

📖 Overview

This repository contains my independent research study on identifying compatibility gaps in 10-minute home-help platforms such as Pronto and Snabbit.

The research analyzes existing matching systems, identifies critical user–househelp compatibility issues, and proposes an AI-driven framework to improve service quality, transparency, and user experience.

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🔍 Key Contributions

• Conducted a 17-page independent research study.
• Identified six major compatibility mismatch categories.
• Proposed a Dual-Profile Compatibility Matching Framework.
• Designed an AI-powered multilingual voice onboarding system for digitally underserved househelps.
• Developed an end-to-end compatibility-aware booking workflow.

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🛠 Research Areas

• User Experience (UX) Research
• Human-Centered Design
• Artificial Intelligence
• Workflow Analysis
• Product Design
• Service Optimization

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📄 Research Paper

The complete research paper is available in this repository.

File: research_study.pdf

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👩‍💻 Author

Rishita Rathi

B.Tech – Artificial Intelligence & Data Science

Thakur College of Engineering and Technology

📧 itsrishitarathi345@gmail.com

🔗 LinkedIn: https://www.linkedin.com/in/rishita-rathi-530ab42b1