docs: add initial Kite help center

website/docs/account/README.md

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+---
+title: Account & Settings
+description: Manage your Kite account, sign in, and control your data — including deleting your account or exporting your site.
+---
+
+# Account & Settings
+
+Everything about your Kite account lives here: creating an account, signing in, and managing your data. Whether you're just getting started or you want to delete your account or get a copy of your site, this section walks you through it.
+
+## What you can do here
+
+- **Create an account and sign in** — set up your login and get back in when something goes wrong.
+- **Control your data** — delete your account and data, or request a copy of your site.
+- **Manage billing separately** — if you only want to stop paying (but keep your account), that's handled under your subscription settings.
+
+:::tip Account vs. subscription
+Deleting your account and canceling your subscription are two different things. Deleting your account removes your account and data. Canceling your subscription just stops billing — your account stays. See [Manage Your Subscription](/pricing-credits/manage-subscription) if you only want to stop paying.
+:::
+
+## In this section
+
+- [Login & Sign Up](/account/login-and-signup) — create an account, sign in, and fix common login problems.
+- [Delete Your Account & Data](/account/delete-account) — how to remove your account and data, and what that means for billing.
+- [Export or Download Your Site](/account/export-your-site) — what you can get a copy of today, and how to request it.
+
+## Related help
+
+- [Pricing & Credits](/pricing-credits/) — plans, trials, credits, and billing.
+- [Publishing](/publishing/) — get your site live once your account is set up.
+- [Troubleshooting](/troubleshooting/) — fixes for editor and preview issues.

website/docs/account/delete-account.md

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+---
+title: Delete Your Account & Data
+description: How to request deletion of your Kite account and data, how it differs from canceling your subscription, and what to expect about refunds.
+---
+
+# Delete Your Account & Data
+
+If you want to remove your Kite account and the data tied to it, this guide explains how to request it and what happens afterward. It also clears up a common point of confusion: deleting your account is not the same as canceling your subscription.
+
+:::caution Deleting is permanent
+Deleting your account removes your account and its data, including your sites. This generally can't be undone. If you only want to stop paying, cancel your subscription instead (see below).
+:::
+
+## Account deletion vs. canceling your subscription
+
+These two actions are easy to mix up, but they do very different things:
+
+- **Delete your account** — removes your account and your data, including your sites. You're choosing to leave Kite entirely.
+- **Cancel your subscription** — stops future billing, but your account and sites stay in place. You're still a Kite user; you've just stopped (or changed) your paid plan.
+
+If your goal is simply to stop being charged, you probably want to **cancel your subscription**, not delete your account. See [Manage Your Subscription](/pricing-credits/manage-subscription).
+
+## How to request account and data deletion
+
+<!-- TODO: confirm self-serve path vs support request -->
+
+1. First decide whether you really want deletion or just want to stop billing (see the comparison above).
+2. If you're sure you want everything removed, request account and data deletion.
+3. Provide the email address on your account so the team can locate and confirm it.
+4. Confirm the request when asked, since deletion is permanent.
+
+:::note
+We're confirming whether account deletion is fully self-serve from your settings or handled as a support request. If you don't see a clear delete option in your account, contact support and ask them to delete your account and data. <!-- TODO: confirm self-serve path vs support request -->
+:::
+
+## Before you delete
+
+A few things worth doing first:
+
+- **Cancel your subscription** if you haven't already, so billing stops cleanly. See [Manage Your Subscription](/pricing-credits/manage-subscription).
+- **Save anything you need.** Once your account is deleted, your sites and data go with it. If you want a copy of your site, see [Export or Download Your Site](/account/export-your-site) first.
+- **Disconnect or move any custom domain** you want to keep using elsewhere. See [Custom Domains](/custom-domains/).
+
+## Refunds
+
+<!-- TODO: verify refund policy -->
+
+If you've paid for a plan or credits, deleting your account doesn't automatically guarantee a refund. Refund eligibility depends on Kite's billing policy, which we're confirming. If you believe you're owed a refund, contact support with your account email and the details of your purchase.
+
+## Troubleshooting
+
+### I only wanted to stop paying
+
+You don't need to delete your account to stop being billed. Cancel your subscription instead — your account and sites stay intact. See [Manage Your Subscription](/pricing-credits/manage-subscription).
+
+### I can't find a delete option
+
+Account deletion may be handled by the support team rather than a button in your settings. Contact support, include your account email, and ask them to delete your account and data. <!-- TODO: confirm self-serve path vs support request -->
+
+### I deleted by mistake
+
+Because deletion is permanent, recovery may not be possible. Contact support as soon as possible with your account email — but treat deletion as final.
+
+## Related help
+
+- [Manage Your Subscription](/pricing-credits/manage-subscription) — cancel billing while keeping your account.
+- [Export or Download Your Site](/account/export-your-site) — get a copy before you go.
+- [Account & Settings](/account/) — overview of your account and data options.

website/docs/account/export-your-site.md

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+---
+title: Export or Download Your Site
+description: What you can get a copy of from your Kite site today, the current limits on code export, and how to request it.
+---
+
+# Export or Download Your Site
+
+Want a copy of your site or its code? Here's an honest look at what's possible today on Kite, what isn't, and how to ask for what you need.
+
+:::note Export is currently a request, not an instant download
+Right now, exporting or downloading your site's code is **limited** and handled as a **request** — you may be routed to talk to the team rather than getting an instant self-serve download. The steps below explain how to ask. <!-- TODO: verify current export availability and process -->
+:::
+
+## What you can and can't get today
+
+<!-- TODO: verify current export availability and process -->
+
+What's available may change, but here's the current picture:
+
+- **You can** keep your site live and hosted on Kite, and you can connect your own custom domain so it's reachable at your address. See [Custom Domains](/custom-domains/).
+- **You can** request a copy of your site or its code by contacting the team.
+- **You may not** be able to instantly download a full code bundle yourself the way you would from some other tools — full code export/download is limited today and isn't a one-click self-serve feature yet.
+
+If your main goal is to have your site at your own web address, you likely want a **custom domain** rather than a code export. See [Connect a Custom Domain](/custom-domains/connect-a-custom-domain).
+
+## How to request your site or its code
+
+1. Decide what you actually need — your live site at your own domain, or a copy of the underlying code.
+2. If you need a code copy, **contact the support team** and ask about exporting or downloading your site.
+3. Include your account email and the name of the site you're asking about.
+4. The team will let you know what's available and walk you through next steps. You may be routed to talk to them directly rather than getting an instant download. <!-- TODO: verify current export availability and process -->
+
+:::tip Just want it at your own address?
+If you don't actually need the raw code and only want your site reachable at your own domain, connecting a custom domain is usually the simpler path. See [Connect a Custom Domain](/custom-domains/connect-a-custom-domain).
+:::
+
+## Troubleshooting
+
+### I don't see a download or export button
+
+That's expected for now — code export/download isn't a one-click self-serve feature yet. Request it by contacting support with your account email and site name. <!-- TODO: verify current export availability and process -->
+
+### I'm leaving Kite and want my content
+
+Contact the team to ask what they can provide for your site, and save anything you can before making account changes. If you're also planning to delete your account, get your copy **first** — see [Delete Your Account & Data](/account/delete-account).
+
+### I just want my site at my own domain
+
+You don't need to export anything for that. Connect a custom domain and keep your site hosted on Kite. See [Connect a Custom Domain](/custom-domains/connect-a-custom-domain).
+
+## Related help
+
+- [Custom Domains](/custom-domains/) — point your own address at your Kite site.
+- [Delete Your Account & Data](/account/delete-account) — save a copy before you delete.
+- [Account & Settings](/account/) — overview of your account and data options.

website/docs/account/login-and-signup.md

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+---
+title: Login & Sign Up
+description: Create your Kite account, sign in, and fix common problems like missing verification or password-reset emails.
+---
+
+# Login & Sign Up
+
+Setting up your Kite account takes just a minute. This guide covers creating an account, signing back in, and what to do when a login or email step doesn't go as planned.
+
+## Create an account
+
+1. Go to the Kite home page.
+2. Select **Sign Up** (or **Get Started**). <!-- TODO: verify with product -->
+3. Enter your email address and choose a password, or sign up with a connected provider if one is offered. <!-- TODO: verify with product -->
+4. Check your inbox for a verification email and select the link inside to confirm your account.
+5. Once verified, you'll be signed in and ready to start building.
+
+:::caution Verification email didn't work? Don't sign up again
+If the verification link fails or seems expired, **don't repeatedly create a new account** — signing up multiple times can create duplicate accounts that are hard to untangle later. Instead, try the link again from the same browser and tab where you signed up, or contact support to sort it out. See [Verification link failing](#verification-link-failing) below.
+:::
+
+## Sign in
+
+1. Go to the Kite home page.
+2. Select **Log In**. <!-- TODO: verify with product -->
+3. Enter the email and password you used when you signed up.
+4. Select **Log In** to continue to your dashboard.
+
+:::tip Use the same email
+Always sign in with the exact email address you used to create your account. A different email (even a small typo or a different provider) will look like a brand-new account.
+:::
+
+## Troubleshooting
+
+### Verification link failing
+
+If the verification email arrives but the link doesn't work or says it's expired:
+
+- **Try again from the same browser and tab** you used to sign up. Opening the link in a different browser or device can cause it to fail.
+- **Don't sign up again.** Repeated sign-ups can create duplicate accounts under the same email and make things harder to fix.
+- If it still won't verify, **contact support** and let them know the email you used so they can help confirm your account.
+
+### Password-reset email not arriving
+
+If you requested a password reset and the email hasn't shown up:
+
+- **Check your spam or junk folder** — automated emails sometimes land there.
+- **Wait a few minutes.** Delivery can take a little time; avoid requesting it over and over.
+- **Make sure you entered the correct email** — the one you actually used to create your account.
+- If nothing arrives after several minutes and a spam check, contact support.
+
+:::note
+If reset emails (or other Kite emails) consistently don't reach you, your mail provider may be filtering them. See [Email sending troubleshooting](/troubleshooting/email-sending).
+:::
+
+### "Session has already ended" or login errors when you return
+
+If you come back later and see a "session has already ended" message or another login error:
+
+- **Start the login again from the home page** rather than reloading an old page.
+- **Close any stale or old tabs** that were left open from a previous session — they can hold an expired session and cause errors.
+- Try signing in fresh in a single, new tab.
+
+### Still can't get in?
+
+If none of the above works, contact support and include the email address on your account so the team can locate it.
+
+## Related help
+
+- [Account & Settings](/account/) — overview of your account and data options.
+- [Email sending troubleshooting](/troubleshooting/email-sending) — when Kite emails don't arrive.
+- [Delete Your Account & Data](/account/delete-account) — if you need to remove your account.

website/docs/building/README.md

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+---
+title: Building & Editing Your Site
+description: Learn how to build and refine your website with Kite by describing what you want in plain language and letting Kite's AI generate and edit it for you.
+---
+
+# Building & Editing Your Site
+
+With Kite, you build a website by chatting. You describe what you want in plain language, and Kite's AI generates the pages, layout, copy, and styling for you. When you want to change something, you ask again — or point at it directly on the page.
+
+## How building with Kite works
+
+1. **Describe your site.** Tell Kite what you're building (for example, "a one-page site for my bakery with a menu, hours, and a contact form").
+2. **Review what Kite generates.** Kite creates a full site you can preview right away.
+3. **Refine it.** Ask for changes in chat, or use **Point & Edit** to click an element and change it directly.
+4. **Publish.** When you're happy, you publish your site so visitors can see it.
+
+You don't need to write code, manage files, or know design tools. You describe the outcome you want, and Kite handles the build.
+
+:::tip
+The clearer and more specific your request, the better Kite's result. Name the page, the section, the exact text, and the exact color whenever you can.
+:::
+
+## In this section
+
+- [Editing Your Site](/building/editing-your-site) — the two ways to make changes, plus prompt tips and what to check when an edit doesn't appear.
+- [Images & Logos](/building/images-and-logos) — upload and replace images, add a logo, handle transparent backgrounds, and manage the image frame.
+- [Fonts & Media](/building/fonts-and-media) — use brand fonts, upload custom font files, and add other media.
+- [Mobile & Responsive Design](/building/responsive-design) — how your site adapts to phones and tablets, and how to fix mobile-specific issues.
+- [Pages & Navigation](/building/pages-and-navigation) — add pages, link them in your menu, and keep clean URLs.
+- [Templates & Duplicating a Site](/building/templates-and-duplicating) — start from a design, choose among options, and reuse a design for another project.
+
+## Where to go next
+
+- New to Kite? Start with the [Quickstart](/get-started/quickstart) and [How Kite Works](/get-started/how-kite-works).
+- Ready to go live? See [Publishing](/publishing/).

website/docs/building/editing-your-site.md

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+---
+title: Editing Your Site
+description: Make changes to your Kite site by describing them in chat or using Point & Edit to click an element directly — plus prompt tips and what to do when an edit doesn't show up.
+---
+
+# Editing Your Site
+
+There are two ways to edit your Kite site: describe the change in chat, or use **Point & Edit** to click an element on the page and change it. Both work together, so use whichever feels faster for the change you're making.
+
+## Option 1: Describe the change in chat
+
+Tell Kite what to change in plain language. The more specific you are, the more likely Kite gets it right the first time.
+
+1. Open the chat.
+2. Describe the change. Include **which page**, **which section**, the **exact text**, and the **exact color** (or other detail) where you can.
+3. Send your message and wait for Kite to apply the change.
+4. Preview the result.
+
+**Vague (harder for Kite):**
+> Make the heading bigger and change the color.
+
+**Specific (better):**
+> On the **Home** page, in the hero section, change the heading to "Fresh Bread, Baked Daily" and make it dark brown (#3B2417).
+
+## Option 2: Point & Edit
+
+**Point & Edit** lets you click an element directly on the page instead of describing where it is.
+
+1. Turn on **Point & Edit**.
+2. Click the element you want to change (a heading, button, image, or block).
+3. Describe the change for that element, or edit it directly.
+4. Preview the result.
+
+:::tip
+Use **Point & Edit** when an element is hard to describe in words, or when there are several similar items (like three pricing cards) and you want to be sure Kite changes the right one.
+:::
+
+## Tips for effective edit prompts
+
+- **One clear change at a time.** Instead of bundling five changes into one message, make them one by one so it's easy to see what worked.
+- **Name the page and section.** "On the **About** page, in the team section…" beats "on that part with the photos."
+- **Paste exact copy.** If you want specific wording, paste the exact text rather than describing it.
+- **Be exact about colors.** Use a hex code (like `#1A73E8`) or a precise name when you can.
+- **Say what to keep.** If you only want one thing changed, you can add "leave everything else the same."
+
+:::note
+If a change comes out wrong, you can ask Kite to undo or revert it. You can also review earlier states of your site in [Version History](/troubleshooting/version-history).
+:::
+
+## "Kite said it's done, but I don't see the change"
+
+This is one of the most common frustrations, and it's usually one of a few things:
+
+1. **You're looking at the live site, not the latest edit.** Edits in the editor don't appear on your published site until you publish again. Check that you've published.
+2. **Your browser is showing a cached version.** Refresh the page, or do a hard refresh, and try again.
+3. **Kite changed a different page or section than you expected.** Ask Kite to confirm exactly which page, section, or file it changed — for example, "Which page and section did you just edit?" If it edited the wrong place, point it to the right one (using **Point & Edit** helps here).
+
+:::caution
+If you keep editing without publishing, your changes pile up in the editor but never reach visitors. When something looks "stuck," confirming publish status is almost always the first thing to check.
+:::
+
+## Troubleshooting
+
+- **Edit reported done but not visible on the live site:** Publish again, then refresh your browser. See [Changes Not Showing](/publishing/changes-not-showing).
+- **Kite edited the wrong section:** Ask it which page/section it changed, then redirect it with **Point & Edit**.
+- **You want to go back to an earlier version:** See [Version History](/troubleshooting/version-history).
+- **The editor seems frozen or unresponsive:** See [Editor Frozen](/troubleshooting/editor-frozen).