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docs: add customer egress-notification email template#25

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ericcames merged 1 commit into
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docs/egress-notification-template
Jun 2, 2026
Merged

docs: add customer egress-notification email template#25
ericcames merged 1 commit into
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docs/egress-notification-template

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Closes #24.

What

Adds docs/egress-notification-template.md — a reusable, genericized email template for telling a customer which upstream endpoints their firewall must allow (egress) ahead of a Managed AAP upgrade, based on a url_checker / SRE finding.

Companion to docs/example-output.md: that file shows what the probe reports; this turns a report into a clear customer ask. Captures the reusable parts — the both-ports + KB 6972355 rationale, the self-service "your team runs the check" framing, the attachment list, and a note on rendering to HTML for Gmail.

Also links it from the README (repo-layout tree + Output section) and adds a CHANGELOG.md entry under Added.

Notes

  • Genericized only — placeholders for endpoints, AAP version, dates, and recipient. No customer names, URLs, IDs, or engagement specifics.
  • Includes guardrails: keep subject/body counts consistent (endpoints vs. rules), and stay within a presales role (no operating in customer prod).
  • Docs-only; no playbook or config behavior changes.

🤖 Generated with Claude Code

Add docs/egress-notification-template.md — a reusable, genericized email for
telling a customer which upstream endpoints their firewall must allow before a
Managed AAP upgrade, based on a url_checker / SRE finding. Companion to
example-output.md: that shows what the probe reports, this turns a report into
a customer ask. Linked from the README; CHANGELOG entry added.

Placeholders only — no customer names, URLs, IDs, or engagement specifics.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
@ericcames
ericcames merged commit c9fbdd6 into main Jun 2, 2026
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ericcames deleted the docs/egress-notification-template branch June 2, 2026 15:09
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Add a customer egress-notification email template

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