Update Zendesk when Linear issue changes#175
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@alh I took a first stab at the linear zendesk integration. I stole most of the code from LinearNotification.pm to get the http_app up and running and then just replaced the webhook response with my own stuff. I am not completely sure I understand how http_app is set up/ how it works/ how to test the webhook (I know how it works in theory), so if you have some time to zoom or something at some point I would appreciate it! |
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This mostly seems right, but probably what we want to do instead is having the one synergy webhook listener (LinearNotification.pm) and then multiple/different actions can happen in there when processing the webhook As to testing, yeah we can talk in slack / zoom, up to you! |
When a support blocker linear issue is updated with a new comment, an internal comment is posted on its associated zendesk ticket and the ticket status is changed to "Open".
Its functionality was moved to LinearNotification.pm
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@wolfsage moved the functionality into LinearNotification. I will hit you up on slack for a convo on testing! |
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I'm not sure how this ever worked. I don't think "issue comments" is a valid type. Have you tested this all?
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| $self->zendesk->ticket_api->update_by_zendesk_id_f($1, { |
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I wonder if these two updates can possibly compete/block each other? It might be worth it to chain the status change to open once the add_comment_to_ticket finishes
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2 participants
When a support blocker linear issue is updated with a new comment, an
internal comment is posted on its associated zendesk ticket and the
ticket status is changed to "open".