📍 Bengaluru, India · Product @ Zoop.One · Ex-Keka, Manzuri · GrowthX Fellow (GX14)
I'm a Product Manager with 3+ years building AI-first products across InsureTech and HRTech. I started out writing code, and I never fully put it down — I still spec, prototype, and ship alongside engineering. That's the lens I bring: I'd rather build the thin slice and watch a real user touch it than argue about it in a doc.
What I actually care about is the gap between a messy real-world problem and the smallest product that closes it. Lately that gap is full of LLMs, agents, and APIs — which is exactly where I like to be.
Right now: building GenAI claim processing at Zoop.One — taking insurance claim approvals from 5 days down to 12 hours across 6,000+ claims a month.
Each one is a problem I owned end to end — here's the bet I made and what happened.
🛡️ Zoop.One — GenAI claim processing for insurers (2026 → now)
The problem. Insurance claims were stuck in manual review — five days to approve, reviewers buried in documents, drop-off everywhere, and IRDAI compliance leaving no room for error.
The bet. Don't replace the reviewer — un-bury them. Build an LLM + vision document-intelligence layer that reads, extracts, and triages every claim before a human looks at it, then design onboarding tight enough to survive regulation.
What happened- ⏱️ Approval TAT cut from 5 days → 12 hours across 6,000+ claims/month
- 🤖 LLM + vision document-intelligence module eliminated manual review, with a 4% fraud-flag rate catching what humans missed
- 🚀 Designed the end-to-end RO activation flow — onboarding 10+ insurer regional offices from credentialing to first live claim
- 🎯 Built segment-specific onboarding across 4 insurer types to cut funnel drop-off, all within IRDAI compliance
🧩 Keka — self-serve developer portal & marketplace (2023 → 2025)
The problem. Partners wanted to build on Keka, but integration took 60 days of hand-holding. There was no self-serve path from "I have an API key" to "I'm live in the marketplace" — and PMs were drowning in support triage along the way.
The bet. Turn a high-touch services motion into a product. Ship an App Builder + developer docs + marketplace that takes a partner from app creation → permission scoping → webhooks → sandbox → live listing without a human in the loop. Then point AI agents at the busywork.
What happened- 🤝 20+ partners taken from zero to live
- ⚡ Partner integration time cut from 60 days → 15 days
- 💰 Drove API–product parity from 35% → 75%, fueling 40% growth in API product revenue
- 🛒 Launched the in-product marketplace — partner revenue +20% MoM, scaling partner + API-led MRR to ₹1 Cr
- 🧠 Built an agentic ticket-triage system (local LLMs + Claude API) that cut PM workload 30%
- 🔌 Shipped a Keka API MCP server so coding agents could integrate against Keka's APIs with baked-in flows
📄 Full case study →
Self-driven case studies — how I scope a problem, find the leverage, and design the bet.
- 🛒 BigBasket — onboarding redesign · rebuilding first-run onboarding for India's grocery leader
- 🔖 Reddit — Saved Collections 2.0 · fixing how users save, organize, and re-find what they keep
- 📹 WhatsApp — video streaming feature · a 0→1 proposal for in-app video streaming
- 🥩 Licious 2.0 — growth strategy · the playbook to scale ₹1,000 Cr → ₹1,700 Cr
- Outcomes over output. A shipped feature that doesn't move a number is just code I have to maintain.
- The roadmap is a hypothesis. It stays one until a real user proves it. So I talk to users early and often.
- Build the thin slice. Prototyping is the argument — I'd rather show than debate.
- AI is a means, not the pitch. I reach for LLMs and agents when they collapse a workflow, not because they're on the slide.
Keka HR · Product — AI & Marketplace Integrations · May 2023 – Nov 2025
Grew from Product Analyst to APM on the platform team — built the developer portal, marketplace, and agentic tooling above.
Manzuri · Product Analyst · Oct 2022 – May 2023
Owned D2C growth for a stigmatized category: +30% engagement, +12% MoM revenue, +27% CSAT, −30% churn.
GrowthX® · Fellow, GX14 · Mar 2023 – Present
Product & Growth program — graduated with a top-5 team.
AI & ML · MCP (Model Context Protocol) · LLMs (GPT, Claude, OpenAI, LangChain) · AI Agents · RAG · Fine-tuning · Prompt Engineering · n8n · Lovable · bolt.new
Product · Onboarding & Activation · Funnel Optimization · Developer Portals · API Ecosystems · A/B Testing · PRD Writing · Roadmap Management · Customer Discovery
Technical & Analytical · Python · SQL · Power BI · JIRA · Postman · Azure DevOps · Confluence · Mixpanel · Pendo · API Integrations
- B.Tech, Computer Science (Gaming Tech) — Vellore Institute of Technology · 2019–2023
- Product & Growth Program (Top 5 Team) — GrowthX® · 2023
- 🏆 Economic Times Campus Star
I'm always up for a conversation about AI products, developer platforms, or a good 0→1 problem.
Interests: Product Strategy · Onboarding · Data-Driven Growth · Risk & Compliance · Behavioral Analytics · AI in Product · FinTech & RegTech