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Automated Ticket Platform – Power BI

Objective

Build an automated ticket analytics dashboard.

Key Features

  • Ticket volume trends
  • SLA breach analysis
  • Agent performance metrics

Data Source

  • SharePoint

Refresh

  • Manual / Scheduled (mention)

Notes

  • Credentials are not stored in repo

About

Create a Dashboard to show the live updates with reports. We should be able to see the statistics, data analysis, create and download report.

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