Document reference flows (sync vs async) in the tiering plan#101
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Adds the concrete operational design agreed in the 2026-06-29 architecture discussion: the per-turn flow (one synchronous Postgres transaction that persists the turn and enqueues the outbox; fail-open hot state; async off-box backup via the worker) and the handoff flow (the support_case + handoff.requested in the same sync transaction is the consistency gate; async external delivery). Clarifies that Redis only ever enters as a non-authoritative hot-state backend / read cache (levels 1-2), never as the durability anchor. Makes the plan self-contained. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
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Adds the concrete per-turn and handoff reference flows (synchronous Postgres anchor + outbox enqueue in one transaction; fail-open hot state; async off-box backup via the worker) to the layered-persistence plan, and clarifies Redis is only ever a non-authoritative hot-state backend / read cache (never the durability anchor). Completes the plan started in #100. Doc-only.
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