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SoftSpark

12+ years of operator experience

E-commerce infrastructure and AI delivery systems — founder-led, hands-on.

We build and stabilize revenue-critical commerce systems for teams that need stronger delivery, cleaner infrastructure, and less operational chaos.


Infrastructure — The System Behind the Revenue

We operate in the layer where uptime, release flow, observability, and platform decisions directly shape commercial outcomes.

Magento / PWA / Akeneo · Symfony / Pimcore · AWS / Azure / Hetzner · CI/CD / IaC / Containers

99.95% stability target across release-critical paths

Area Stack Details
Provisioning Terraform / Terragrunt Hetzner Cloud, AWS, and hybrid VPS setups
Automation Containerized Ansible Repeatable provisioning and server management
Delivery CI/CD with zero-downtime Validation, rollback readiness, and zero-downtime release patterns

Security — Access, secrets, backups · Recovery — Rollback ready · Observability — Full-stack visibility


Our Approach

What defines our work What that means in practice
Operator mindset We care about uptime, release safety, recovery, and delivery speed — not presentation theatre.
Automation first We replace tribal knowledge with Terraform, Ansible, Docker, CI/CD, runbooks, and repeatable workflows.
Commerce-native thinking We understand catalog, checkout, search, queues, cache layers, integrations, and peak traffic realities.
AI with guardrails We use AI where it shortens lead time and makes knowledge reusable, but keep humans in control of decisions.

What We Help Teams Fix

  • Releases that are too risky because the platform depends on heroics.
  • Infrastructure that grew fast but was never standardized.
  • Magento or PWA performance problems that leak revenue and slow product work.
  • Missing operational discipline: poor observability, weak rollback paths, undocumented flows.
  • AI experimentation without governance, traceability, or integration into real delivery work.

E-Commerce — Revenue Engine

We work directly in the application layer where performance and stability affect revenue — from catalog and checkout to search, cache, feeds, and multi-store operations.

  • Checkout layer — Magento 2 platform engineering for B2C and B2B commerce. Headless and PWA storefront architectures with intelligent middleware proxies.
  • Search / Cache — Varnish, OpenSearch, queue, and cache tuning for high-traffic stores.
  • PIM / Data flow — Akeneo PIM integration and data flow design.
  • Ops coverage — Multi-store architecture, production diagnostics, traffic-ready releases, monitoring + incident loop.

AI Delivery — AI Orchestration

We build internal operating systems that help technical teams move faster. Tooling, memory, agents, retrieval, and delivery rules — assembled into systems that multiply engineering output without losing control.

Layer Stack Details
Toolkits Claude / Cursor / Windsurf / Copilot / Gemini / Cline / Roo Code / Aider AI coding toolkits with common rules, reusable prompts, and deployment-safe workflows
Knowledge RAG + CRAG + multi-hop + vision RAG-based knowledge bases with semantic search, CRAG, multi-hop reasoning, and vision support
MCP Jira + knowledge retrieval MCP server integrations for Jira and knowledge retrieval
Orchestration Approval gates + human-in-the-loop Agent orchestration flows with approval gates and human-in-the-loop control
SDK AI-assisted e-commerce ops SDK and workflow components for AI-assisted e-commerce operations

Engineering Protocol — How We Work

  1. Diagnose — Audit architecture, release flow, performance risks, operational pain points, and where the team is losing speed or control.
  2. Design — Define the architecture, automation boundaries, environments, observability, and measurable success criteria.
  3. Codify — Codify infrastructure, containerize services, standardize pipelines, and document the path so the team can repeat it.
  4. Ship — Small reversible changes, validation-first workflows, rollback readiness, and clear operational checkpoints.
  5. Transfer — Monitor, tune, document, and leave behind SOPs, runbooks, and tooling that survive beyond one release window.

Working Style

  • Direct and measurable — Clear goals, clear trade-offs, clear ownership.
  • Strategic but hands-on — Architecture decisions backed by implementation.
  • Three options, not one guess — We compare paths before committing.
  • Documentation as leverage — If a process matters, it should be reusable.
  • Focus on the real bottleneck — Not the loudest symptom.

Typical Outputs

Stage Deliverables
Architecture Target topology, migration plan, dependency map, risk list
Implementation Terraform modules, Ansible automation, Docker images, CI/CD changes
Validation Syntax checks, deployment verification, rollback path, health checks
Operations Monitoring, alerting, runbooks, cost and performance improvements
Enablement SOPs, KB articles, AI assistant workflows, team-specific tooling

Selected Building Blocks

Docker Terraform Ansible AWS Hetzner PHP Python Node.js TypeScript Magento PostgreSQL GitLab CI


Open Source

Repository Description Status
ai-toolkit Claude Code toolkit — skills, agents, hooks, and knowledge base integration PUBLIC
jira-mcp MCP server for Jira integration — multi-instance, caching, bulk operations PUBLIC

softspark.eu · biuro@softspark.eu

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