I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
- 📍 Based in Brazil
- 🗣️ Fluent in English
- 🐱 Cat person
- 🎂 Born on January 27, 2005
- 🧩 Passionate about learning how systems, products, and teams work together
- Product feedback loops between users and development teams
- Process improvement and operational efficiency
- Issue triaging and prioritization
- Translating user problems into structured technical reports
- Supporting system adoption and usability improvements
- Documentation and internal process organization
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
- Identifying recurring issues or operational friction
- Structuring clear issue reports with context and reproduction steps
- Prioritizing improvements based on real impact
- Supporting product teams with organized feedback from users
- Continuously improving internal processes and documentation
My GitHub activity reflects my role within technical workflows:
- High interaction with issues and project management
- Contributions through documentation and operational improvements
- Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
I'm especially interested in areas such as:
- Product Operations
- Technical Support Strategy
- System Usability
- Process Optimization
- Operational systems and platform workflows
- Bridging the gap between users and technical teams
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
- Email: caiofelps.silva@gmail.com
- Instagram: caiofelps_
- GitHub: @zCaioFelps