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CapuchaRojo merged 1 commit into from
May 9, 2026
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docs(readiness): align launch claims with current truth #46

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2 changes: 1 addition & 1 deletion ivr routing system.txt
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Expand Up @@ -26,7 +26,7 @@ This matrix reflects the current `api/src/routes/voice.ts` behavior and the focu
- Cancellation and reschedule are intentionally separate. Pure cancellation routes to the hidden cancellation callback lane; mixed cancel/reschedule routes to reschedule because explicit reschedule is checked first.
- Symptom-backed appointment changes are treated as appointment-change routing when the caller explicitly asks to reschedule or cancel. True medical questions still route to staff/doctor callback without advice.
- The current route matrix does not prove HIPAA readiness, live GPT/RAG, public self-service reschedule, guaranteed veteran eligibility, guaranteed appointment availability, or untested payment-provider behavior.
- High-value next regression coverage: a direct DTMF 4 hidden-lane smoke test, a business-hours Press 3 cancellation interception test, and a default-disabled assertion that the reschedule route never calls `rescheduleAppointment` unless `ENABLE_PUBLIC_SELF_SERVICE_RESCHEDULE=true`.
- Current regression coverage now includes direct DTMF 4 hidden-lane smoke, business-hours Press 3 cancellation interception, and default-disabled no-mutation assertions around the hidden appointment-change lane. Keep these checks in the focused route-boundary bundle.

## Current IVR Menu Truth

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